Casey Collins
P&C Insurance
Harrisonburg,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Administrative Assistant (Processing)
LD&B Insurance and Financial
Harrisonburg, VA
03.2019 - Current
- Acts as quality assurance when performing policy checks
- Provides administrative support to the commercial lines team
- Maintains electronic suspense file in Epic as a part of daily work management
- Processes the electronic download report and maintains Applied Epic to ensure quality recordkeeping with approximately 75-150 transactions, daily
- Routinely updates client files in agency management systems in accordance with the standards of procedures
- Corresponds with carriers as well as agency management systems to adapt, improve upon, and problem solve numerous processes including policy change errors and applied Epic download issues
- Assists the department manager as well as the executive team on various projects, focus groups, and committees
- Corresponds with account managers when discrepancies are found in audits, renewals, new business, policy changes, rewrites, cancellations, and reinstatements, and other various transactions
- Creates and maintains standards of procedures
documents and assists in training new employees
Photographer/Owner
Casey Erin Photography
Harrisonburg, VA
07.2009 - 01.2024
- Captured high-quality images for various events including 150+ weddings and corporate functions
- Collaborated with other professionals such as stylists, makeup artists, and art directors
- Conducted image archiving and database management for easy retrieval of 500,000+ photographs
- Developed digital marketing content by producing engaging photographs for online platforms
- Coordinated with approximately 1,500 clients to understand their vision and requirements for photo shoots
- Edited photos using software like Adobe Photoshop and Lightroom to enhance image quality
- Directed models and subjects during photo shoots for optimal positioning and expressions
- Planned and prepared for on-location and studio shoots
- Established trust with clients by consistently being punctual and prepared, ensuring seamless wedding day coverage
District Manager
Vector Marketing/Cutco Sales
Fredericksburg, VA
05.2016 - 12.2018
- Screened, interviewed, and made hiring decisions for sales positions
- Trained and managed a team of 52 representatives
- Wrote and implemented a business plan for summer and fall office success
- Increased career sales from $35,000 to $170,000
- Provided weekly consultations serving as coach and advisor
- Received 3rd highest status for overall productivity in the region out of 50+ offices first district summer (2017)
- Attended several professional Sales, Entrepreneurship, and Leadership conferences
- Received a letter of recommendation from the CEO of Vector Sales on 2 separate occasions
- Developed and executed comprehensive training programs for independent contractors
Education
Bachelor's of Arts & Sciences Degree - Photography
Eastern Mennonite University
Harrisonburg, VA 08.2011 - 06.2016
Skills
Sales
Time management
Problem-solving
Administrative support
Office administration
Zoom
Teams
Applied Epic
Microsoft Office
Lightroom
Photoshop
Recruitment
Public Speaking
Commercial Lines Insurance
Awards
LD&B Insurance
- Received numerous merit increases and bonuses
- Regularly received "exceeds expectations" marks during performance reviews
- Received a promotion as a personal lines Account Manager
- Received appointments with 15+ different carriers to transact P&C business with clientele
Vector Marketing
- 1st place in State for sales competition, 09/01/17
- 3rd place in region for sales competition, 10/01/17
- #1 new district office in the state for the summer campaign, 2017
- #3 new district manager in state for office sales in sales competition, 2017
- Sold $10,000 personally around running a district office, 2017
- Received 3rd highest status for overall productivity in the region first district summer, 2017
- Nominated for and participated in an elite group known as the Future Elite, 2018
- Regularly Invited to VIP nights with the company based on sales results
Accomplishments
- Developed and implemented the Commercial Lines Standards of Operations Procedures, which resulted in increased company efficiency and productivity.
- Assisted management with the training of several new staff members including creating weekly training schedules.
- Oversaw our team in India including onboarding, ongoing training and regular auditing of completed tasks.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Completed P&C Licensing exam and scored a final passing grade of 91%.
Certification
Property & Casualty Producer License
Timeline
Property & Casualty Producer License
10-2024
Administrative Assistant (Processing)
LD&B Insurance and Financial
03.2019 - Current
District Manager
Vector Marketing/Cutco Sales
05.2016 - 12.2018
Bachelor's of Arts & Sciences Degree - Photography
Eastern Mennonite University
08.2011 - 06.2016
Photographer/Owner
Casey Erin Photography
07.2009 - 01.2024