CASEY CONRAD-NORTON
Ulster,Pennsylvania
Summary
Driven higher education professional with 3+ years experience in varying secondary education roles, including online advising and events and recruitment, proactively and innovatively coaching student populations through non-traditional college journeys.
Overview
5
5
years of professional experience
Work History
Student Success Coach - Chat
University of Maryland Global Campus
08.2020 - Current
- Project leader for UMGC’s Virtual Advising Room (VAR) launch – adding Zoom-based advising as a new communication channel for Success Coaches and students
- Assisting in identifying, creating, and facilitating departmental training for new-hire Success Coaches
- Bridging relationships between staff and faculty as an assistant coordinator in the Academic Liaisons program for the Education and Public Services department
- Coaching UMGC’s online student population in various stages of degree program completion - from classroom walkthrough to graduation
- Evaluating complex degree plans to assist with course planning and registration
- Providing financial account guidance and resources for timely student payment
- Educating team members on how to utilize Salesforce data and reports
- Consulting and collaborating with various university staff, services, and external resources to resolve various student and departmental issues and concerns
- Mentoring teammates in learning and understanding university policies and procedures
- Elected member of the Advising Leadership Council, serving as an advocate and leader for my peers
Student-Athlete Academic Coach Intern
Shippensburg University of Pennsylvania, Kathryn
08.2019 - 05.2020
- Monitored and supported a caseload of student-athletes from a variety of sports who were academically ineligible, on academic probation, and/or those considered at-risk
- Coordinated academic and holistic success plans specific to the student-athletes' needs during one-on-one meetings
- Adhered to NCAA Division II academic eligibility requirements
- Collaborated with numerous services on campus to provide student-athletes with additional wellness resources
- Served as a direct liaison for the Men's Cross Country, Women's Cross Country, Men's Track and Field and Women's Track and Field teams, including regular communication with coaches
Events and Recruitment Graduate Assistant
Shippensburg University of Pennsylvania
08.2018 - 05.2020
- Recruited and supervised forty, volunteer Shippensburg University Student Ambassadors to work admissions programs and serve as tour guides
- Performed daily tasks such as scheduling tour guides, determining tour routes for daily visits, and contacting guides as needed for future tour and event dates
- Coordinated campus group visits and events for prospective students (high schools, middle schools, etc.)
- Assisted in planning, organizing, and implementing numerous admissions programs such as Open House and Admitted Students Day
- Analyzed and compiled data from daily visit survey and event survey feedback for changes requested by guests
Graduate Assistant and Intern
Shippensburg University of Pennsylvania
05.2019 - 08.2019
- Supervised a group of 30 Orientation Leaders for eleven Orientation programs throughout Summer 2019
- Created and implemented training modules for Orientation Leaders
- Facilitated group feedback discussions, debriefing sessions, and one-on-one meetings with Orientation Leaders
- Led first year and transfer student programming during Orientation including peer discussions, icebreakers, and other connection activities
- Collaborated with university staff and faculty to organize day-to-day Orientation operations and achieve schedule targets
Education
Master of Science - Counseling: College Student Personnel
05.2020
- Carl A. Naugle Family Graduate Fellowship Recipient - Fall 2019
Bachelor of Arts - Human Communication Studies
05.2017
- Extracurricular Activities:
- Student-Athlete- Divisions II Cross Country/Track and Field
- Honors and Awards:
- Shippensburg University Female Student-Athlete of the Year Recipient- 2016-2017
- CoSida All-Academic Third-Team Honor- Spring 2017
- United States Track & Field and Cross Country Coaches Association (USTFCCCA) All-Academic Honor- Fall 2013, 2014, 2015, 2016, Spring 2017
- Pennsylvania State Athletic Committee (PSAC) Top 10 Award- Fall 2016 and Winter 2017
- NCAA All-America Honor- Fall 2016
- USTFCCCA Atlantic Region Athlete of the Year- Fall 2016
Skills
- Effective Communication
- Meticulous; Detail-Oriented
- Critical Thinking and Problem Solving
- Leadership
- Adaptability
- Organization
- Scheduling and Time Management
- Microsoft Office Suite
- Slate
- Oracle – PeopleSoft
Timeline
Student Success Coach - Chat - University of Maryland Global Campus
08.2020 - Current
Student-Athlete Academic Coach Intern - Shippensburg University of Pennsylvania, Kathryn
08.2019 - 05.2020
Graduate Assistant and Intern - Shippensburg University of Pennsylvania
05.2019 - 08.2019
Events and Recruitment Graduate Assistant - Shippensburg University of Pennsylvania
08.2018 - 05.2020
Shippensburg University of Pennsylvania - Master of Science, Counseling: College Student Personnel
Shippensburg University of Pennsylvania - Bachelor of Arts, Human Communication Studies
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