Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
AccountManager
Casey Cook

Casey Cook

General MGR
Yukon,OKLAHOMA

Summary

Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

27
27
years of professional experience

Work History

General Manager of Operations

Start Fresh Kitchen And Bakery
07.2016 - Current
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained, coached and mentored staff to support smooth adoption of new Brick and Mortar location.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

President - CEO

Addtronics Business Systems'
01.2000 - 05.2015
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Launched new, robust business management software system, resulting in improved operational insight and planning.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.

Product Specialist

Addtronics Business Systems
01.1993 - 03.1996
  • Researched product's technical specifications and accurately communicated information.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Continually expanded knowledge of [Product or Service] product line.
  • Assisted with demonstrations for [Product or Service] to showcase functionality.
  • Logged phone numbers and email addresses to contact customers for follow-ups.
  • Trained and provided coaching to [Number] junior team members.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Upsold products and services to increase company revenue by [Number]% beyond [Timeframe] targets.
  • Retained existing clients and developed [Number] new accounts by extending high quality and efficient support service.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Configured hardware, devices and software to set up work stations for customers prior to delivery of solution.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Devised solutions to operations issues related to [System] and [Software], working closely via phone, email, live chat and web teleconference.

Insurance Sales Agent

MacArthur Park Insurance
04.1992 - 03.1994
  • Started with zero business in my portfolio and created a Million ($1,000,000) book of business within first 2 years.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Handled approximately 25 outbound sales-related calls per week to qualify organizations to specific vertical market companies that fit the description of the markets my underwriters were interested in writing.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 200% in second year.
  • Offered detailed information about products and binding coverage.
  • Provided advice, answered queries and escalated complaints to management.
  • Explained detailed policy concepts in easy-to-understand terms.
  • Reviewed, shopped and processed renewals.
  • Received inbound phone calls and electronic quote submissions.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Met with customers to provide information about available products and policies.
  • Finalized sales and collected necessary deposits.
  • Conducted annual reviews of existing policies to update information.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Calculated premiums and established payment methods for sales.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Met and exceeded revenue goals by [Number]% through generating new leads and identifying new clients.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Implemented use of Desktop Computers and CRM for tracking Existing, New, and Potential Clients through targeted X-dating and consistent CONTACT with the aforementioned.

Education

No Degree - Computer Science And Programming

Norther Arizona University
Flagstaff, AZ

High School Diploma -

Miami High School,
Miami, AZ
05.1987

Skills

  • Mathematical Calculation and Reasoning
  • Records Organization and Management
  • Government Rules and Regulations
  • Performance Monitoring and Evaluation
  • Administrative Management
  • Motivational Leadership
  • Focus and Follow-Through
  • Reporting Tools
  • Operational Efficiency
  • Sales Tracking
  • Financial Statement Review
  • Compliance Requirements
  • Customer Loyalty
  • Profit and Loss Control
  • Continuous Quality Improvement (CQI)
  • Advertising Campaign Development
  • Special Promotions Planning
  • SAP CRM
  • Inventory Tracking and Management
  • P&L Administration
  • Payroll Administration and Timekeeping
  • Materials Planning and Logistics
  • Logistics
  • Business Leadership
  • Management Training
  • Originality and Creativity
  • Strategic Vision
  • Problem Anticipation and Resolution
  • Finance and Accounting Oversight
  • POS Inventory System Operation
  • Industry Standards
  • Desktops, Laptops and Mobile Devices
  • Effective Working Relationships
  • Business Growth Initiatives
  • Business Forecasting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

By the Grace of God we are gifted to strive and accel; I AM THIRD
SELF

Timeline

General Manager of Operations

Start Fresh Kitchen And Bakery
07.2016 - Current

President - CEO

Addtronics Business Systems'
01.2000 - 05.2015

Product Specialist

Addtronics Business Systems
01.1993 - 03.1996

Insurance Sales Agent

MacArthur Park Insurance
04.1992 - 03.1994

No Degree - Computer Science And Programming

Norther Arizona University

High School Diploma -

Miami High School,

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