Casey Costa
Summary
Dynamic leader with a proven track record in a variety of management positions. Adept in navigating challenging scenarios with creativity and efficiency. Skilled in event planning and customer service, demonstrated excellence in staff management and developing unique beverage programs. Expert in multitasking and organization, ensuring client satisfaction and operational success.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Assistant Banquet Manager
Saybrook Point Resort & Marina
03.2024 - 11.2024
- Oversaw timeliness and quality of food delivery at high-volume events, often times coordinating multiple events at once
- Responsible for successfully coordinating staff to set, execute and break-down corporate and social events, including weddings, for up to 300 people, while maintaining 4 diamond standards
- Coordinated food and beverage service for corporate and social events, including weddings, for up to 300 people
- Set up a variety of audio visual equipment for corporate groups, including but not limited to: wireless microphones, projectors, OWL webcams etc.
- Handled the final billing for all events, checked and edited invoices to ensure they were correct
- Created a variety of digital boards and event signage using Canva and MVIX programs
- Liaised with sales team management and the client the day of the event to monitor logistics and timelines.
- Supervised and mentored kitchen and serving staff.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Motivated staff to perform at peak efficiency and quality.
Manager
Chow Food And Beverage Company
08.2017 - 01.2024
- Ordered all liquor, beer and wine for the bar and maintained par levels
- Helped navigate the restaurant through Covid and came up with ways to maintain the business' success
- Planned multiple successful dinners with courses paired with either wine, beer or spirits
- Infused alcohol, syrups and created garnishes for a completely unique cocktail menu
- Regularly cleaned and kept up with maintenance to withhold a proper bar area
- Managed a healthy, positive relationship with multiple vendors/sales representatives
- Excellent problem solving skills and ability to handle difficult customer interactions with poise and professionalism
- Experienced in managing and training staff, both in customer service and the proper service techniques
- Proficient in all areas of beverage and alcohol service, including beer, wine, spirits, and specialty cocktails
- Knowledgeable in POS systems and inventory management
- Highly skilled at anticipating customer needs and providing efficient and timely service
- Experienced in setting up and breaking down bar areas for events and functions up to 150 people
Lead Server
TJs Restaurant
04.2013 - 11.2019
- Greeted customers, took food and beverage orders, and provided courteous and prompt service
- Collaborated effectively with kitchen staff to ensure that orders were prepared and delivered in a timely and efficient manner
- Proven track record of providing exceptional customer service and creating a hospitable atmosphere
- Maintained a friendly and professional demeanor at all times
Front of House Manager/ Catering Manager/ Event Planner
Saybrook Soup and Sandwich Company
09.2014 - 08.2016
- Proven track record of successful event planning, catering, and front of house management
- Experienced in managing staff, and delegating tasks to ensure efficient operations
- Possess strong customer service and interpersonal skills to ensure client satisfaction
- Ability to identify customer needs and develop creative solutions to meet those needs
- Excellent organizational and problem solving skills with the ability to handle multiple tasks simultaneously
- Handled the banking for the restaurant including: tip out, setting registers
Education
Bachelor - African American History
Guilford College
Greensboro, NC08-2014
Skills
- Communication
- Customer Service
- Adaptability
- Creativity
- Efficiency
- Multitasking
- Memorization
- Organization
- Cleanliness
Timeline
Assistant Banquet Manager
Saybrook Point Resort & Marina
03.2024 - 11.2024
Manager
Chow Food And Beverage Company
08.2017 - 01.2024
Front of House Manager/ Catering Manager/ Event Planner
Saybrook Soup and Sandwich Company
09.2014 - 08.2016
Lead Server
TJs Restaurant
04.2013 - 11.2019
Bachelor - African American History
Guilford College
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