Casey Keith
Walker,LA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Receptionist Coordinator
Harvest Manor
05.2022 - Current
- Reduced wait times for clients by effectively directing calls to appropriate departments and personnel.
- Collaborated with team members to ensure seamless coordination of daily operations and special events.
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Enhanced office efficiency by proactively identifying opportunities for improvement in processes or procedures and recommending solutions to management.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
Office Manager
Watson Inspection
04.2016 - 08.2020
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Live Oak High School
Watson, LA05.2017
Skills
- Schedule Coordination
- Relationship Building
- Office Management
- File Organization
- Administration and Operations
- Handling Complaints
- Bookkeeping
- Calendar Management
- Greeting and Seating Clients
Timeline
Receptionist Coordinator
Harvest Manor
05.2022 - Current
Office Manager
Watson Inspection
04.2016 - 08.2020
High School Diploma -
Live Oak High School
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