Casey Crissman
Bakersfield ,CA
Summary
Senior Branch Manager with over 5 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and construction. Innovative Branch Manager successfully building customer relationships in construction. Strong multi-tasker and project coordinator delivers desired results due to unwavering focus and outstanding work ethic. In-depth knowledge of credit offerings and financial services. Highly detail-oriented and professional branch manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced manager with over 15 years of experience in construction. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Branch Manager
Trench Shoring Company
Bakersfield, California
10.2018 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Gathered and reviewed customer feedback to improve operations.
- Protected company assets with strategic risk management approaches.
- Identified and capitalized on community business opportunities with effective networking.
Senior Area Sales Manager
Seaco Technologies
Bakersfield , California
01.2013 - 09.2018
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
- Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Led sales region to increase sales and boost team morale.
- Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
- Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Built lasting relationships with clients through outstanding customer service interactions.
- Introduced new products to meet customer demand and increase profits.
- Collaborated with clients and distributors to create and promote new products.
- Expanded market share 300% by increasing sales to retailers and distributors.
- Managed and motivated sales team to increase revenue 300% .
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Prepared sales presentations for clients showing success and credibility of products.
- Increased revenue by productively directing time and resources to applicable areas and exceeding specific sales goals.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Resource Water Facility Manager
Paramount Farms
Lost Hills, CA
02.2007 - 11.2012
- Monitored company inventory to keep stock levels and databases updated.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Participated in team-building activities to enhance working relationships.
- Developed and maintained courteous and effective working relationships.
- Delivered services to customer locations within specific timeframes.
- Increased customer satisfaction by resolving issues.
- Carried out day-to-day duties accurately and efficiently.
- Onboarded new temps by entering employee information into systems.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed team communications and information for meetings.
Education
High School Diploma -
Centennial High School
Bakersfield, CA06.1999
Skills
- IBM Notes
- Sales Strategies
- Work Prioritization
- Microsoft SharePoint
- Microsoft Outlook
- Performance Review
- Team-Building Leadership
- ADP Workforce Now
- Branch Operations Management
- Sales Support
- Financial Forecasting
- Shift Scheduling
Timeline
Branch Manager
Trench Shoring Company
10.2018 - Current
Senior Area Sales Manager
Seaco Technologies
01.2013 - 09.2018
Resource Water Facility Manager
Paramount Farms
02.2007 - 11.2012
High School Diploma -
Centennial High School
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