Casey Crowder
Sheridan,AR
Summary
A seasoned Maintenance / Service Technician from Airmasters Heating and Air, I excel in installation, repair, and preventive maintenance, enhancing equipment efficiency and reducing downtime. Known for exceptional customer service and attention to detail, I've significantly improved client satisfaction and team skill levels through effective training and communication. My expertise in troubleshooting and diagnostics, along with a strong mechanical aptitude, drives company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Maintenance / Service Technician
Airmasters Heating and Air
08.2013 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
Education
High School Diploma -
Sheridan High School
Sheridan, ARSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Punctual and reliable
- Flexible and adaptable
- Commercial maintenance and service
- Power tool proficiency
- Repair techniques
- Able to read wiring diagrams
- OSHA requirements
- Diagnostic testing
- Professional and courteous
- Heavy lifting
- Soldering
- Mechanical aptitude
- Quality assurance
- Hand tool expertise
- System installation
- Equipment inspection
- Analytical thinking
- Diagnostics expertise
- Generator certification
- EPA certified
- Operating test equipment
- Electrical systems
- HVAC systems
- System troubleshooting
- Safety procedures adherence
- Document management
- Welding
- Scheduling and coordination
- Diagnostics skill
- Technical support
- Project management
- Client relationship management
- Plumbing
- Mechanical tools
- Verbal and written communication
- System upgrades
- Incident reporting
- Equipment maintenance
- Complex repair planning
Certification
• Communicating equipment
• EPA
• Generac generators
Timeline
Maintenance / Service Technician
Airmasters Heating and Air
08.2013 - Current
High School Diploma -
Sheridan High School
Similar Profiles
Brad BromleyBrad Bromley
Comfort Advisor Manager at Airmasters Heating & Air ConditioningComfort Advisor Manager at Airmasters Heating & Air Conditioning
Quentin DouglasQuentin Douglas
Truck Driver/Warehouse Associate at Airmasters Heating & Air ConditioningTruck Driver/Warehouse Associate at Airmasters Heating & Air Conditioning
Mariangel DuqueMariangel Duque
NA at Del-Air Heating & Air Conditioning ServiceNA at Del-Air Heating & Air Conditioning Service
Heather PattersonHeather Patterson
Program Assistant at Department of Human ServicesProgram Assistant at Department of Human Services
Jeremy BestJeremy Best
Fire Sorinkler Service Technician at State Systems Fire ProtectionFire Sorinkler Service Technician at State Systems Fire Protection