Summary
Overview
Work History
Education
Skills
Associate Of the Quarter
Timeline
Generic

Casey Dankos

Carlisle,PA

Summary

Dynamic retail professional with a proven track record at TJX Marshalls, excelling in customer service and merchandising. Skilled in training and mentoring staff, I enhanced team productivity and improved store operations through effective delegation and creating a positive work environment and culture. Committed to providing a positive shopping experience and maintaining a safe work environment, creating relationships with customers and promoting our store credit card to lower company expenses and ensure higher sales and repeat customers.

Experienced with Acting M.O.D. for a multimillion dollar store, opening and closing the store, store operations, assisted with the hiring of employees, scheduling, cash handling and team coordination.

Enhancing customer satisfaction through effective problem-solving and service delivery.

Overview

7
7
years of professional experience

Work History

Key Carrier

TJX Marshalls
02.2023 - Current
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Boosted sales performance with consistent promotion of products and services to customers during transactions.
  • Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
  • Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
  • Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
  • Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
  • Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
  • Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
  • Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Trained newly hired sales team in upselling techniques.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Submitted reports to senior management to aid in business decision-making and planning.

Receiving Lead

Burlington
09.2020 - 12.2022
  • Trained new team members on company procedures, ensuring quick integration and productivity.
  • Led a team of receivers, delegating tasks effectively to maintain smooth operations and meet deadlines.
  • Resolved discrepancies in shipment deliveries, maintaining accurate records and preventing errors.
  • Enhanced warehouse efficiency by implementing new receiving processes and procedures.
  • Improved warehouse organization by redesigning storage layout for optimal space utilization.
  • Fostered a positive work environment through employee recognition programs that acknowledged outstanding contributions from team members.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Maintained clean, orderly work environment free of hazards.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Helped train new employees in safe practices and warehouse procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.

CAP 2 Associate

Walmart
06.2018 - 01.2021
  • Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
  • Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
  • Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
  • Aided in maintaining a positive workplace atmosphere through open communication and active engagement with colleagues at all levels of the organization.
  • Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
  • Participated in required training sessions to stay current on company policies, procedures, and best practices related to job responsibilities.
  • Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
  • Managed time effectively during shift transitions, ensuring seamless handoff between CAP 1 and CAP 2 teams without interruption in workflow or productivity levels.
  • Assisted in loss prevention efforts by identifying potential theft risks and following proper protocols for addressing them.
  • Contributed to positive customer experiences with friendly, attentive service during busy shifts.
  • Efficiently completed price adjustments, ensuring accurate and up-to-date pricing information for customers on the sales floor.
  • Ensured timely completion of tasks by effectively prioritizing workload and collaborating with team members.
  • Addressed customer inquiries with knowledgeable responses and provided helpful suggestions for their shopping needs.
  • Counted supplies in stock room and posted totals to inventory records using RF scanner.
  • Moved excess materials to proper storage location.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Greeted customers and directed to requested products.
  • Picked and packed order items.

Education

GED -

Hanover Area JR/SR High School
Hanover Township, PA
06-2004

Skills

  • Store operations
  • Employee scheduling
  • Store maintenance
  • Delegation
  • Loss prevention strategies
  • Customer service
  • Cash handling
  • Customer service management
  • Training and mentoring
  • Workplace safety
  • Staff training and development

Associate Of the Quarter

I was awarded Associate of the Quarter 4 times during my employment at Marshalls. For my outstanding preformance, driving sales and being the number one associate within my store for credit card applications.  

Timeline

Key Carrier

TJX Marshalls
02.2023 - Current

Receiving Lead

Burlington
09.2020 - 12.2022

CAP 2 Associate

Walmart
06.2018 - 01.2021

GED -

Hanover Area JR/SR High School

Similar Profiles

CREATE PROFILE
Casey Dankos