A proven leader in strategic selling and client relationship management, with over 12 years of extensive experience in Account Management, Sales, SaaS/MaaS Sales, and IT Recruiting supporting clients across diverse industries and regions. Demonstrated expertise that encompasses cultivating strategic relationships, expanding accounts, and serving as a technical liaison. I am poised to leverage my skills to drive new business development, enhance client growth, and maximize revenue potential.
● Use data in CRM and the available sales technology stack to understand account backgrounds and
identify key contacts to successfully personalize communications and maximize a successful
outreach strategy.
● Responsible for managing and growing a book of business of 300+ existing customers with an annual
revenue stream in excess of 30 million dollars.
● Daily utilization of CRM systems and SalesLoft to execute and accurately record all activities.
● Conduct engaging product demonstrations for account-related needs and/or revenue expansion opportunities.
● Identify and maintain the appropriate expansion sales pipeline coverage to achieve annual expansion sales targets.
● Daily interaction with Business Development Team to efficiently and effectively transfer account ownership to ensure an optimal customer experience.
● Meet and exceed Key Performance Indicators (KPIs) with a year over year growth of my book of business by 20%. This distinction was recognized as a member of the “Diamond Tier” of sales executives of which are inside of the top 10% of all salespeople within the organization.
● Ran point on over 100 API Migrations and Integrations as BHN retired various ordering portals once the new central transactional sales portal was fully developed.
● Strategic Planning and Implementing – Develop a project plan based off client's desire, and available
resources. Provide the client with the project schedule, while identifying key milestones, and possible risk at each implementation step.
● Analyze weekly reports due from clients and directed team member on best practices for completing assigned task.
● Developed implementation guide and checklist to assist clients in understanding the migration/implementation process.
● Reconcile all implementation at Go-Live. Review and make any adjustments to client's data. Provide client with accounting reconciliation to ensure general ledgers and bank accounts are accurate.
● Assisted in client & new hire training by providing an overview of the system platform.
● Adhered to all best practices, processes, and procedures to ensure client's data was not mishandle