Casey Dileo
New Hartford,CT
Summary
Professional retail worker with experience in fast-paced environments, prepared for this role. Strong focus on team collaboration and achieving results. Reliable and adaptable, with skills in customer service, cash handling, and inventory management. Known for positive attitude and effective communication.
Overview
24
24
years of professional experience
Work History
Gas Station Cashier/Fast Food Cook/Assistant Manager in Training
Henny Penny
02.2022 - 11.2023
- Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
- Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
- Followed safety protocols and regulations, maintaining a secure environment for staff and patrons alike.
- Confirmed stock levels and expiration dates of merchandise.
- Completed daily paperwork meticulously, submitting reports to management in a timely manner.
- Carefully examined identification cards to sell tobacco products to patrons of legal age.
- Assisted customers with fuel pump issues, resolving problems quickly for seamless service.
- Promoted loyalty programs and special offers to increase sales revenue and enhance customer relationships.
- Monitored regular vendor deliveries for store inventory.
- Arrived on time and dressed professionally in clean company uniform.
- Supported colleagues during peak hours, demonstrating teamwork through effective communication and collaboration efforts.
- Handled customer inquiries and complaints professionally, addressing concerns promptly to uphold excellent service standards.
- Processed various forms of payment for gas, merchandise and lottery tickets.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Reported shoplifting, theft and drive-offs to law enforcement.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Maintained a clean and organized workspace, contributing to a positive and safe work environment.
- Cooked menu items according to specified instructions.
- Practiced proper safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Utilized advanced multitasking skills when managing multiple orders simultaneously without sacrificing quality or consistency.
- Excelled at quickly identifying and addressing customer concerns or complaints, striving to always provide exceptional service.
Cashier/Donut Finisher
The Whole Donut
09.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Server/Cashier/Hostess/Front Manager
Log House Restaurant
03.2000 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock all front end supplies.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of 10-13 person wait staff who attended to specific needs of countless customers daily for American/Family style restaurant with social relevancy and intentionality.
- Greeted and welcomed customers entering store and responded promptly to customer needs.
- Collaborated with team members to achieve making set or rotating schedules each week
- Communicate with staff to ensure tip reports were done by Saturday night so I was able to add up employees hours, and in turn be able to call in payroll by Sunday night each week.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Medical Assisting
Dawn Career Institute
Wilmington, DE11-2015
High School Diploma -
Northwestern Regional
Winsted, CT06-2005
Skills
- Stocking and Replenishment
- Cleanliness and Organization
- Reliability and punctuality
- Cash handling expertise
- Loss prevention awareness
- Cleaning and sanitizing
- Merchandise Restocking
- Honest and Dependable
- Problem-Solving
- Creative Thinking
Timeline
Gas Station Cashier/Fast Food Cook/Assistant Manager in Training
Henny Penny
02.2022 - 11.2023
Cashier/Donut Finisher
The Whole Donut
09.2021 - 05.2022
Server/Cashier/Hostess/Front Manager
Log House Restaurant
03.2000 - 02.2021
No Degree - Medical Assisting
Dawn Career Institute
High School Diploma -
Northwestern Regional
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