Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey Dileo

New Hartford

Summary

Organized Office Assistant with extensive experience in administrative support and customer service. Proven multitasking abilities with a focus on detail-oriented task management. Expertise in streamlining office processes to enhance efficiency and productivity. Implemented effective administrative systems that optimized overall office operations.

Overview

24
24
years of professional experience

Work History

Gas Station Cashier/Fast Food Cook/Assistant Manager in Training

Henny Penny
Winsted
02.2022 - 11.2023
  • Maintained organized work environment, enhancing station appearance and customer experience.
  • Balanced cash registers after each shift, ensuring transaction accuracy.
  • Enhanced customer satisfaction through efficient checkout service.
  • Adhered to safety protocols, providing a secure atmosphere for patrons.
  • Monitored stock levels and expiration dates of merchandise.
  • Completed daily paperwork meticulously, submitting reports promptly.
  • Verified IDs for tobacco sales, ensuring compliance with age restrictions.
  • Assisted customers with fuel pump issues, ensuring seamless service.

Cashier/Donut Maker

The Whole Donut
Canton
09.2021 - 05.2022
  • Greeted customers upon entry and addressed needs promptly.
  • Welcomed customers and assessed specific requirements.
  • Operated cash register for precise cash and credit transactions.
  • Maintained balanced cash drawer, ensuring accurate end-of-shift accounting.
  • Restocked and organized merchandise in front lanes to enhance presentation.
  • Resolved customer complaints professionally, improving relations and loyalty.
  • Contributed to cleanliness standards, supporting overall store success.
  • Provided product recommendations, increasing sales through tailored suggestions.

Office Assistant

Therapy on the Run
Torrington
02.2017 - 04.2022
  • Established office operations by preparing equipment, managing cleaning, and organizing patient areas.
  • Maintained an efficient filing system for both paper documents and electronic files.
  • Provided comprehensive administrative support, including document management and supply ordering.
  • Executed accurate data entry tasks across multiple computer systems.
  • Handled incoming calls professionally, ensuring effective communication with patients and the doctor.
  • Verified patient insurance status and managed referral requests as needed.
  • Billed insurance patients bi-monthly using precise ICD-10 codes, ensuring accuracy in all submissions.
  • Scheduled patient appointments, coordinating with the doctor to accommodate urgent cases.

Server/Cashier/Hostess/Front Manager

Log House Restaurant
03.2000 - 02.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock all front end supplies.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of 10-13 person wait staff who attended to specific needs of countless customers daily for American/Family style restaurant with social relevancy and intentionality.
  • Greeted and welcomed customers entering store and responded promptly to customer needs.
  • Collaborated with team members to achieve making set or rotating schedules each week
  • Communicate with staff to ensure tip reports were done by Saturday night so I was able to add up employees hours, and in turn be able to call in payroll by Sunday night each week.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

CMA Certification - Medical Assisting

Dawn Career Institute
Wilmington, DE
11-2015

High School Diploma -

Northwestern Regional
Winsted, CT
06-2005

Skills

  • Stocking and replenishment
  • Cash handling expertise
  • Loss prevention
  • Cleaning and sanitizing
  • Merchandise restocking
  • Problem solving
  • Creative thinking
  • Customer service
  • Data entry
  • Document management
  • Appointment scheduling
  • Insurance billing
  • Inventory management
  • Employee training
  • Effective communication
  • Attention to detail
  • Time management
  • Team collaboration
  • Multi-line phone proficiency
  • QuickBooks proficiency
  • Excel spreadsheets
  • Call handling
  • Invoice processing
  • Office equipment maintenance
  • Interpersonal skills
  • Mail sorting and distribution
  • Bank deposit reconciliation
  • Supply restocking
  • Claims procedures management
  • Spreadsheet creation
  • Valid driver's license
  • Calendar management
  • Medical terminology knowledge
  • Scheduling expertise
  • Verbal and written communication skills
  • Payment processing strategies

Timeline

Gas Station Cashier/Fast Food Cook/Assistant Manager in Training

Henny Penny
02.2022 - 11.2023

Cashier/Donut Maker

The Whole Donut
09.2021 - 05.2022

Office Assistant

Therapy on the Run
02.2017 - 04.2022

Server/Cashier/Hostess/Front Manager

Log House Restaurant
03.2000 - 02.2021

CMA Certification - Medical Assisting

Dawn Career Institute

High School Diploma -

Northwestern Regional

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