Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey Dillon

Dallas,TX

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Pappadeaux's Seafood Kitchen. Proven track record in enhancing guest experiences and optimizing operations, while maintaining high cleanliness standards and effective cash handling. Adept at team collaboration and relationship management, ensuring a welcoming atmosphere for all patrons.

Overview

4
4
years of professional experience

Work History

Bar and Server Associate

Pappadeaux's Seafood Kitchen
, TX
02.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported needs of 30 - person wait staff who attended to specific needs of countless customers daily for Pappdeaux's restaurant with social relevancy and intentionality.

Restaurant Manager

Pappas Seafood House
10.2021 - 02.2025
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
  • Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Education

General

Little Elm High School
Little Elm

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Order accuracy
  • Supply restocking
  • Quality control
  • Food safety practices
  • Suggestive selling
  • Guest relations management
  • Point of sale operation
  • Beverage preparation
  • Tableside etiquette
  • Task prioritization

Timeline

Bar and Server Associate

Pappadeaux's Seafood Kitchen
02.2025 - Current

Restaurant Manager

Pappas Seafood House
10.2021 - 02.2025

General

Little Elm High School

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