Casey Donovan
Jacksonville,FL
Summary
Organized individual with 11 years experience providing critical ground support for aircraft, handling customers needs and issues, and building lasting customer relationships. Detail-oriented approach to insuring operations are completed safely and on time. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of individual dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Line Service Supervisor
Sheltair Aviation Services
03.2024 - Current
- Provided timely and accurate communication to pilots, coordinating fueling requests and ground services.
- Promoted adherence to safety regulations among the team through continuous reinforcement of best practices.
- Mentored new hires in proper line service techniques, promoting a culture of ongoing learning within the team.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Reduced aircraft turnaround time through effective delegation of responsibilities to line service technicians.
- Increased customer satisfaction, ensuring prompt and courteous service for all clients.
Line Service Technician
Sheltair Aviation Services
12.2023 - 03.2024
- Assisted pilots with flight preparation tasks, ensuring timely departures and smooth operations.
- Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
- Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
- Contributed to an increase in repeat customers by providing personalized attention and addressing their unique needs promptly.
- Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
General Manager of Operations
Hangar One/Atlas Air Ambulance
10.2022 - 10.2023
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
Base Safety Coordinator
SheltAir Aviation Services
07.2022 - 10.2022
- Delegated work to team members and checked for completion in compliance with company guidelines and customer needs.
- Operated tugs, fuel trucks and transport vehicles, also providing shuttle services for passengers, luggage and ground crew.
- Complied with federal and company regulations to maintain high level of job site safety.
- Inspected completed work to assess quality and identify skill gaps.
- Established and enforced clear safety policies to protect workers from injury.
- Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
- Provided quality support to ensure that products met quality standards and customer requirements.
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Compared samples to standards and specifications by performing detailed measurements and tests.
- Conducted tests on product samples and recorded results.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recommended changes to company culture to improve safety and meet changing demands.
- Conducted safety audits and investigated quality issues.
- Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
Line Service Technician
SheltAir Aviation Services
10.2021 - 07.2022
- Operated tugs, fuel trucks and transport vehicles, also providing shuttle services for passengers, luggage and ground crew.
- Performed aircraft maintenance, refueling, storage and ground support.
- Employed radio communications to coordinate and direct vessel and ramp movement for incoming and outbound flights.
- Carefully examined all products for efficiency and quality.
- Safely handled industry-specific equipment.
- Guided aircraft hand using signals and batons to promote safe ground travel.
- Loaded, stowed and unloaded baggage or cargo for crew or passengers.
- Towed, positioned and locked aircraft to secure.
- Emptied aircraft lavatory systems and replenished sanitizer fluid.
Line Service Supervisor
Sky Harbor Aviation
05.2018 - 10.2021
- Delegated work to team members and checked for completion in compliance with company guidelines and customer needs.
- Complied with federal and company regulations to maintain high level of job site safety.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Inspected completed work to assess quality and identify skill gaps.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Monitored employee work levels and optimized performance with strategic approaches.
- Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
- Investigated accidents and injuries, preparing reports on findings.
- Conducted groundskeeping tasks such as mowing grass, removing debris, plowing snow and operating power tools.
- Inspected and logged physical airplane conditions and fuel levels to maintain safety and recommend corrective maintenance according to FAA and TSA regulations.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
Line Service Technician
Sky Harbor Aviation
04.2013 - 05.2018
- Operated tugs, fuel trucks and transport vehicles, also providing shuttle services for passengers, luggage and ground crew.
- Conducted groundskeeping tasks such as mowing grass, removing debris, plowing snow and operating power tools.
- Carefully examined all products for efficiency and quality.
- Guided aircraft hand signals and batons to promote safe ground travel.
- Performed aircraft maintenance services, including refueling, storage, towing and ground support.
Sales Associate
MetroPCS Authorized Dealer
07.2012 - 04.2013
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Built trusting relationships with customers by making personal connections.
- Acted as initial contact in addressing customer concerns.
Education
High School Diploma -
Sandalwood High School
Jacksonville, FL06.2012
Skills
- Supervision
- Customer service
- People skills
- Leadership
- Relationship building
- Work ethic
- Problem resolution
- Organizational skills
- Flexible
- Multitasking
- Active listening
- Reliable and trustworthy
- Government Rules and Regulations
- Workload Planning
Additional Information
NATA Safety 1st Certified [10 1/2 years]
ATA 103 Part 139 Certified
TotalFBO proficient
CSR duties veteran
Problem solving and critical thinking skills
Team Player
Career oriented
Timeline
Line Service Supervisor
Sheltair Aviation Services
03.2024 - Current
Line Service Technician
Sheltair Aviation Services
12.2023 - 03.2024
General Manager of Operations
Hangar One/Atlas Air Ambulance
10.2022 - 10.2023
Base Safety Coordinator
SheltAir Aviation Services
07.2022 - 10.2022
Line Service Technician
SheltAir Aviation Services
10.2021 - 07.2022
Line Service Supervisor
Sky Harbor Aviation
05.2018 - 10.2021
Line Service Technician
Sky Harbor Aviation
04.2013 - 05.2018
Sales Associate
MetroPCS Authorized Dealer
07.2012 - 04.2013
High School Diploma -
Sandalwood High School
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