Casey Dougherty
Norwich,CT
Summary
Versatile and dynamic professional with a proven track record at Capalbo Mather Dougherty Accounting Services, excelling in customer service and data entry. Demonstrated ability to enhance office operations and client satisfaction through effective communication and meticulous record-keeping. Skilled in office administration and time management, contributing to increased efficiency and productivity.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Capalbo Mather Dougherty Accounting Services
04.2014 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered phones, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted coworkers and staff members with special tasks on daily basis.
Bartender
Billy Wilson's Ageing Still
10.2019 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed closing duties, setting up for incoming shift, and preparing cash drawers.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Balanced both the bar guests while also being in charge of making all food.
Key Holder
Outback Steakhouse
03.2007 - 01.2016
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Trained as Host, Take Away, Server and Bartender.
- Was head of training for all front of house staff.
- Assisted in the opening of other Outback locations.
Education
High School Diploma -
Norwich Free Acadamy
Norwich, CT06-2005
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Bookkeeping
- Payroll
Timeline
Bartender
Billy Wilson's Ageing Still
10.2019 - 09.2023
Administrative Assistant
Capalbo Mather Dougherty Accounting Services
04.2014 - Current
Key Holder
Outback Steakhouse
03.2007 - 01.2016
High School Diploma -
Norwich Free Acadamy
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