Casey Downing
Hamburg,AR
Summary
Driven professional with a proven track record at UPS, adept in safe driving practices and exceptional customer service. Excelled in enhancing efficiency and customer satisfaction, surpassing delivery goals. Skilled in problem-solving and teamwork, demonstrated through seamless collaboration and a keen attention to detail. Achieved a notable increase in customer satisfaction, showcasing reliability and strong customer relationships.
Overview
6
6
years of professional experience
Work History
Package Car Driver
UPS
06.2021 - Current
- Exceeded expectations for daily package delivery volume, consistently surpassing management-set goals without compromising safety or customer satisfaction.
- Delivered exceptional customer service by addressing concerns, answering questions, and providing accurate information about package deliveries.
- Enhanced efficiency by accurately sorting packages for delivery based on route sequence numbers before starting each shift.
- Increased customer satisfaction by delivering packages in a timely and efficient manner.
- Maintained excellent safety record through careful driving and adherence to company policies.
Farm Manager
Big Slash Bucks and Ducks
10.2020 - 05.2021
- Managed farm staff efficiently, providing training and guidance for optimal performance.
- Oversaw the maintenance of farm machinery, resulting in reduced downtime due to repairs or malfunctions.
- Established strong relationships with suppliers to ensure a consistent supply of necessary materials at competitive prices.
- Developed advanced understanding of farm operations, purchasing needs, and labor requirements.
- Planned schedule for crop rotation, plantings, and harvest.
Sales Associate
Snapon Tools
10.2018 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Monticello School District
Monticello, AR05.2018
Skills
- Safe Driving Practices
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Reliability
- Customer Relationships
Timeline
Package Car Driver
UPS
06.2021 - Current
Farm Manager
Big Slash Bucks and Ducks
10.2020 - 05.2021
Sales Associate
Snapon Tools
10.2018 - 11.2020
Monticello School District
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