Casey Fagan

Selbyville,DE

Overview

2025

years of professional experience

Xfinity

04.2024 - 10.2024

Maintained up-to-date knowledge of company policies and procedures for accurate information dissemination to customers.
Increased customer retention by offering personalized solutions based on individual needs and preferences.
Built strong rapport with customers, leading to positive feedback and repeat interactions.
Utilized effective communication skills to clarify customer concerns, resulting in better issue understanding and faster resolution times.
Provided exceptional service by demonstrating empathy towards customers'' situations, building trust and loyalty.
Achieved higher first-call resolution rates by utilizing strong problem-solving skills to address customer issues promptly.
Navigated multiple systems simultaneously to access customer information, ensuring timely resolutions for various issues.
Exhibited high energy and professionalism when dealing with clients and staff.
Educated customers about billing, payment processing and support policies and procedures.
Efficiently managed high call volume, effectively addressing customer inquiries and concerns.

Citizens Bank

10 2018 - 07.2022

Audited variety of critical financial documents for completeness and accuracy, noting and resolving deficiencies and errors.
Coordinated with sellers, buyers, escrow agents and real estate agents to complete loan submissions and scheduled closing dates.
Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers and attorneys.
Managed final steps of closing process to mitigate risk and errors.
Reviewed approximately 200 closing packages per week for closing. By calculating fees and arranging for disbursement of loan funds.
Maintained checklists of required documentation and open issues affecting closings.
Collaborated with lenders, agents and legal professionals to resolve transactional and title issues.
Handled as many as 1100 closing files each month by effectively organizing, multitasking and prioritizing closing work.
Validated and audited final signed documents in accordance with state, county and investor guidelines.
Verified government-backed loans followed strict agency guidelines.
Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers, and attorneys.

Citizens Bank

09.2016 - 09.2017

Identified and resolved process issues to ensure a smoother procedures, more efficient workflow and overall business growth.
Performed visual assessment of products to evaluate conformance with quality standards.
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Worked closely with manager to provide effective assistance for specific aspects of business operation.
Answered incoming calls, processed requests and relayed messages to appropriate personnel.
Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
Authored clear and professional business documents.
Fielded phone calls from clients when Processor was unavailable and provided informative answers to questions.

Clementon Park & Splash World

03.2018 - 10.2018

Cleaned and maintained warehouse in compliance with OSHA safety standards.
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Oversaw and motivated team of 5 employees in warehouse.

Saint Joseph's

Hammonton, NJ

06.2013

Xfinity

04.2024 - 10.2024

Clementon Park & Splash World

03.2018 - 10.2018

Citizens Bank

09.2016 - 09.2017

Citizens Bank

10 2018 - 07.2022

Saint Joseph's