Casey Falteysek
Woodbury,MN
Summary
Experienced leader with a proven track record at Animal Humane Society, enhancing team efficiency and customer satisfaction through expert staff management and problem-solving skills. More than six years involvement in customer service. Skilled in Microsoft tools and conflict resolution, I excel in fostering cross-departmental collaboration and driving organizational goals. Achievements include significant improvements in workflow and communication, demonstrating a commitment to excellence and employee development. Understanding of animal body language and handling with 3 years professional experience. Excellent time management, organizational, and telephone skills. Ability to appropriately and directly solve conflicts. Willingness to adopt to new expectations and changes as they occur.
Overview
7
7
years of professional experience
Work History
Adoption Services Supervisor
Animal Humane Society
2024.01 - Current
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhances communication within the team by encouraging open dialogue among all members.
- Regularly uses Microsoft teams to engage in meetings and connect with peers across sites.
- Demonstrates commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborates with other departments to achieve organizational goals, fostering teamwork across various functions.
- Handles daily administrative work including receipt deposits in excel and managing inventory stock in Hybrid.
- Conducts performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Adoption Services Specialist and Lead
Animal Humane Society
2021.07 - 2024.01
- Facilitated adoptions and ensured each animal was a right fit while maintaining customer confidentiality.
- Managed the adoption floor and led the team hands on.
- Collaborated with other leaders and peers to problem solve.
- Received and handled concerns regarding stock, animal welfare and customer inquiries.
- Excelled in training new hires, providing intelligent and accurate information to improve productivity.
- Responded proactively and positively to rapid change.
- Closed register and handled sending off deposits regularly.
Lead Sales Associate
Old Navy
2021.02 - 2021.07
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Experienced register and cash handling.
- Relocated each hour to ensure proper training in different job roles.
- Maintained appropriaye stock with ability to lift 50 pounds.
Style Advocate
Target
2017.11 - 2019.11
- Organized backroom overflow spaces.
- Created new floor plans by viewing visual merchandise handouts.
- Experienced a fast paced environment working under pressure and with deadlines.
- Developed relationships with returning customers.
- Maintained clean, well organized structures for shopping.
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Responded to questions a out store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems.
Education
No Degree - Graphic Design
University of Wisconsin - Eau Claire
Eau Claire, WIHigh School Diploma -
Woodbury Senior High School
Woodbury, MN06.2019
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Customer Service
- Cash handling
- Detail oriented
- Time management
- Leadership
- Health and safety management
- Microsoft experience
- Conflict resolution
- Cross-departmental collaboration
- Teamwork
- Problem-solving skills.
Timeline
Adoption Services Supervisor
Animal Humane Society
2024.01 - Current
Adoption Services Specialist and Lead
Animal Humane Society
2021.07 - 2024.01
Lead Sales Associate
Old Navy
2021.02 - 2021.07
Style Advocate
Target
2017.11 - 2019.11
No Degree - Graphic Design
University of Wisconsin - Eau Claire
High School Diploma -
Woodbury Senior High School
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