Casey Ferguson
Wolcott
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at North Rose Wolcott Central School District. Proven ability to multitask effectively while maintaining food safety standards. Recognized for enhancing customer satisfaction and fostering positive relationships, ensuring a productive and efficient work environment.
Overview
18
18
years of professional experience
Work History
Food Service Worker
North Rose Wolcott Central School District
04.2021 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Builder
Rochester Industrial Control
10.2015 - 12.2022
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Trained new staff on proper building techniques, site regulations and safety protocols.
- Interpreted blueprints accurately, building structures to exact specifications.
- Delivered high-quality projects on time and within budget, consistently meeting client expectations and fostering long-term relationships.
- Achieved high levels of workmanship on every project by monitoring progress closely, providing guidance where necessary, and ensuring best practices were followed.
- Enhanced customer satisfaction by delivering exceptional craftsmanship on all completed projects, leading to positive referrals and repeat business opportunities.
Certified Nursing Assistant
Maplewood Nursing and Rehabilitation
10.2010 - 06.2015
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Animal Caretaker
Marshall Farms
06.2008 - 08.2009
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Kept animals clean and free of contaminants to promote optimal health.
- Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
Sales Assistant
Pick-A-Flick
06.2008 - 01.2009
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
Library Student Assistant
Alfred University
09.2007 - 06.2008
- Organized returned books and materials and assisted with shelving.
- Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
- Assisted library staff with clerical duties to help lighten workload.
- Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
- Performed circulation duties such as checking materials in and out, renewing items, and registering new patrons, ensuring efficient service at the front desk.
- Checked out and checked in items using library computer system.
- Answered general questions in person, by phone and over email.
Education
Zoology
SUNY Oswego
Oswego, NYBiology
Alfred University
Alfred, NYHighschool Diploma - General Education
North Rose-Wolcott Central School District
North Rose, NY06.2007
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Problem-solving
- Attention to detail
- Positive attitude and energy
- Flexible schedule
- Productivity and efficiency
- Safe food handling
- Cash register operation
- Food preparation
- Food and safety standards
- Interpersonal skills
- Basic mathematics
- Quality control
- Inventory control
- ServSafe
Timeline
Food Service Worker
North Rose Wolcott Central School District
04.2021 - Current
Builder
Rochester Industrial Control
10.2015 - 12.2022
Certified Nursing Assistant
Maplewood Nursing and Rehabilitation
10.2010 - 06.2015
Animal Caretaker
Marshall Farms
06.2008 - 08.2009
Sales Assistant
Pick-A-Flick
06.2008 - 01.2009
Library Student Assistant
Alfred University
09.2007 - 06.2008
Zoology
SUNY Oswego
Biology
Alfred University
Highschool Diploma - General Education
North Rose-Wolcott Central School District
Similar Profiles
Tracy MiglioreTracy Migliore
School Counselor at North Rose Wolcott Central School DistrictSchool Counselor at North Rose Wolcott Central School District
Tammie ReynoldsTammie Reynolds
School Bus Aide at North Rose Wolcott Central School DistrictSchool Bus Aide at North Rose Wolcott Central School District
Matthew MarionMatthew Marion
Middle School Math Teacher at Newark Central School DistrictMiddle School Math Teacher at Newark Central School District
Angelica LLanosAngelica LLanos
Front Desk Sales Associate/Receptionist at Catalyst Training GymsFront Desk Sales Associate/Receptionist at Catalyst Training Gyms
Andrew SmithAndrew Smith
Laborer at Henderson Johnson CompanyLaborer at Henderson Johnson Company