Casey Fischer
Custer,WI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Service Manager bringing 3 years of Maintenance experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
13
13
years of professional experience
Work History
Service Manager
PBBS Equipment
03.2018 - 02.2024
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and offer available solutions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintenance Technician
Waupaca Foundry, Inc.
11.2010 - 03.2018
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Diagnosed and repaired complex mechanical and electrical systems.
- Maximized asset lifespan through diligent monitoring of wear patterns on vital components.
- Inspected and maintained equipment to keep items in top working condition.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Repaired and replaced pumps, valves and motors.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed safety protocols to minimize workplace accidents.
- Replaced worn or broken parts on machines and equipment.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Assisted management in developing long-term plans for equipment upgrades and replacements.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Performed preventive maintenance and repairs on various types of equipment.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
Education
High School Diploma -
Amherst High School
Amherst, WI06.2005
Skills
- Documentation And Reporting
- Contract Management
- Vendor Sourcing
- Process Improvement
- Customer Service
- Conflict Resolution
- Good Judgment
- Technical Troubleshooting
- Work Planning and Prioritization
- Teamwork and Collaboration
- Service Scheduling
- Maintenance Planning
- Technical Support
- Trustworthy and Honest
- Customer satisfaction measurement
- Employee Supervision
Timeline
Service Manager
PBBS Equipment
03.2018 - 02.2024
Maintenance Technician
Waupaca Foundry, Inc.
11.2010 - 03.2018
High School Diploma -
Amherst High School
Similar Profiles
Jacob McMullenJacob McMullen
Boiler Technician at PBBS EquipmentBoiler Technician at PBBS Equipment
Brandon StoreBrandon Store
Field Service Technician at PBBS Equipment CorporationField Service Technician at PBBS Equipment Corporation
Nyree CainNyree Cain
System Administrator/Executive Administrative Assistant at PBBS Equipment CorporationSystem Administrator/Executive Administrative Assistant at PBBS Equipment Corporation