Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey Fletcher

Abilene,TX

Summary

Dedicated professional with excellent time management, communication, and leadership abilities. Looking for remote employment while on family leave from my current Acting Assistant General Manager position in hospitality.

Overview

2027
2027
years of professional experience

Work History

Front Office Manager/Acting General Manager

Hampton Inn and Suites
Abilene, TX
03.2023 - Current
  • Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
  • Trained and mentored front office staff in customer service protocols and hotel policies.
  • Developed and implemented standard operating procedures to enhance guest experiences.
  • Managed booking systems, optimizing room availability and maximizing occupancy rates.

Guest Service Agent

Whitten Inn
Abilene, TX
02.2022 - 03.2023
  • Delivered exceptional guest service through effective communication and problem-solving skills.
  • Coordinated room reservations and maintained accurate booking records using property management systems.
  • Assisted guests with inquiries and provided recommendations for local attractions and services.

Test Scorer

Data Recognition Corporation
Austin, TX
2010 - 2010
  • Evaluated student responses to ensure alignment with scoring guidelines.
  • Assisted peers in understanding difficult concepts or questions within assigned subject areas when needed.
  • Supported colleagues during peak periods by offering assistance with additional workloads, fostering a collaborative environment.

Education

Bachelor of Science - Political Science

Texas Lutheran University
Seguin, TX
12-2009

Skills

  • Team management
  • Operations management
  • Oral and writing communication
  • Exceptional communication
  • Complex Problem-solving
  • Analytical thinking
  • Processes and procedures

Timeline

Front Office Manager/Acting General Manager

Hampton Inn and Suites
03.2023 - Current

Guest Service Agent

Whitten Inn
02.2022 - 03.2023

Test Scorer

Data Recognition Corporation
2010 - 2010

Bachelor of Science - Political Science

Texas Lutheran University