Casey Ford
Morristown,Tennessee
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Manager
Quality Plumbing And Mechanical LLC
2021.03 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
U.S.Army Recruiting Station Commander
US Army
2019.03 - 2021.03
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Confronted and resolved emergency and non-emergency situations.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Produced detailed and knowledgeable technical reports on command and field activities.
Army Recruiter
US Army
2016.03 - 2019.03
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Developed and implemented plans to improve recruitment process.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
Maintenance Technical Supervisor
US Army
2015.03 - 2016.03
- Created and maintained daily and weekly reports for upper management.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Utilized proper tools and materials to adhere to safety guidelines.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Aviation Electronics Technician
US Army
2011.03 - 2015.03
- Set up and operated precision test equipment for alignment, troubleshooting and testing of electrical equipment and systems.
- Installed electrical and electronic components and assemblies.
- Adjusted, repaired and replaced malfunctioning components or assemblies.
- Maintained in-depth knowledge of standards, procedures and instrumentation.
- Coordinated work with engineers, technicians and other aircraft maintenance personnel.
- Conducted preventive maintenance and repairs on wire bundles, connectors, RF cables and fiber-optic lines for avionics and weapons integration lab equipment.
- Laid out installation of aircraft systems following documentation such as wiring diagrams, blueprints and manuals.
- Evaluated, specified, ordered, tested, configured and tracked aircraft and lab assets for company requirements.
- Completed preventive and reparative maintenance on aircraft electronics and computer systems.
- Performed thorough visual and physical inspections of all electrical parts.
Education
HVAC-R Technical Diploma - HVAC-R
TCAT Knoxville
Knoxville, TN06.2022
Master Leadership Certificate - Business Management
Master Leadership Course
Fort Knox, KY05.2019
Aviation Electrical Technician Certificate - Aviation Maintenance
Army Aviation Technical College
Fort Eustis, VA11.2011
High School Diploma -
Houston County High School
Erin, TN05.2006
Skills
- Establishing Vision
- Technical Support
- Risk Management
- Staff Management
- Reliable and Responsible
- Task Delegation
- KPI Monitoring
- Quality Control
- Critical Thinking
- Process Implementation
- Analytical Thinking
- Maintenance and Repair
Certification
OSHA 10
Universal EPA
Timeline
Service Manager
Quality Plumbing And Mechanical LLC
2021.03 - Current
U.S.Army Recruiting Station Commander
US Army
2019.03 - 2021.03
Army Recruiter
US Army
2016.03 - 2019.03
Maintenance Technical Supervisor
US Army
2015.03 - 2016.03
Aviation Electronics Technician
US Army
2011.03 - 2015.03
HVAC-R Technical Diploma - HVAC-R
TCAT Knoxville
Master Leadership Certificate - Business Management
Master Leadership Course
Aviation Electrical Technician Certificate - Aviation Maintenance
Army Aviation Technical College
High School Diploma -
Houston County High School
OSHA 10
Universal EPA
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