Summary
Overview
Work History
Education
Certifications
Timeline
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Casey Freeman

Casey Freeman

Lebanon,TN

Summary

Currently holding a Master in Business Administration with a concentration in Human Resources Management, I am successful at handling simultaneous issues in high-volume environments while resolving matters by devising effective solutions that meet both business and customer needs.

Overview

15
15
years of professional experience

Work History

Customer Service

Barren River Lake State Resort Park
Lucas, KY
03.2023 - Current
  • Handle customer complaints professionally and in a timely manner
  • Run reports and cross reference those reports for accuracy
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Demonstrate leadership by helping to train others
  • Collaborate with others to discuss new opportunities

Executive Administrative Specialist - Emphasis in Operations

A & C Business Enterprises
Gallatin, TN
02.2022 - 03.2023
  • Researched equipment to meet company's needs within budget
  • Overseen inventory for operations
  • Acted as initial point of contact for external business vendors
  • Helped to implement employee incentive programs and coordinated companywide special projects
  • Managed executive calendar and coordinated meetings, travel arrangements, and appointments

Healthcare Readiness and Response Coordinator

Kentucky Department for Public Health (ASPR)
Bowling Green,m, KY
07.2020 - 01.2021
  • Created and implemented standard operating procedures
  • Strategized with the coalition on the best use of the budget
  • Arranged, managed and tracked regional assets for distribution
  • Compiled purchase orders and obtain vendor quotes using SharePoint
  • Used Redcap to collect data across the Region
  • Evaluated programs efficiency
  • Completed regional documents to follow grant guidelines for submission

Executive Administrative Assistant

Hughes and Coleman Injury Lawyers
Bowling Green, KY
03.2019 - 07.2020
  • Assisted with policy and procedure creation and implementation
  • Coordinated and tracked weekly trainings for current employees
  • Revised and updated job descriptions
  • Planned quarterly lunch and learns
  • Completed weekly expense and mileage forms
  • Assisted with special projects such as preparing marketing materials such as brochures and flyers for distribution to promote offsite events
  • Provided secretarial support to the executive staff including composing correspondence, memos, reports and other documents as requested
  • Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.

Claims Examiner

Department of Treasury (Unclaimed Property Division)
Nashville, TN
05.2018 - 03.2019
  • Educated the public regarding the claims process
  • Validated evidence to return property to the rightful owner
  • Maintained claim records and mail
  • Investigated discrepancies in claims and resolved issues with customers via telephone or written correspondence
  • Analyzed customer complaints, identified root causes of problems, and developed corrective action plans
  • Provided quality customer service while interacting with clients

Administrative Assistant / Assessment and Referral Specialist

UHS Rivendell Behavioral Health Services
Bowling Green, KY
03.2009 - 05.2018
  • Preformed chart audits to ensure compliance
  • Completed initial assessment with clients and their guardians
  • Delivered recommendations to the client's clinical, financial, and geographic needs
  • Collaborated with mobile assessors to accommodate all referral sources
  • Marketed daily regarding programs of treatment and up-to-date contact information
  • Communicated with house supervisor/ senior management to establish bed availability
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel
  • Composed letters, memos, reports, emails and other written correspondence as required by management staff
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service

Education

Master in Business Administration - Business Administration

Campbellsville University
Campbellsville, KY

Bachelor of Science - Business Management

Western Kentucky University
Bowling Green, KY

Certifications

FEMA 100.c Introduction to Incident Command System

FEMA 200.c Basic Incident Command System for Initial Response

FEMA 700.b An Introduction to the National Incident Management System

FEMA 800.d National Response Framework, An Introduction

Fundamentals of Human Resources

Fundamentals of Project Management

Human Resource Management - Discipline in Organizations

Introduction to Risk Management

ISO 45001:2018 - Principles of Occupational Health and Safety Management Systems

Lean Six Sigma White Belt

Server Training in Alcohol Regulation

Timeline

Customer Service

Barren River Lake State Resort Park
03.2023 - Current

Executive Administrative Specialist - Emphasis in Operations

A & C Business Enterprises
02.2022 - 03.2023

Healthcare Readiness and Response Coordinator

Kentucky Department for Public Health (ASPR)
07.2020 - 01.2021

Executive Administrative Assistant

Hughes and Coleman Injury Lawyers
03.2019 - 07.2020

Claims Examiner

Department of Treasury (Unclaimed Property Division)
05.2018 - 03.2019

Administrative Assistant / Assessment and Referral Specialist

UHS Rivendell Behavioral Health Services
03.2009 - 05.2018

Master in Business Administration - Business Administration

Campbellsville University

Bachelor of Science - Business Management

Western Kentucky University

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