Casey Frels
Austin,TX
Summary
Experienced Staff Leader with history of team management and strategic planning. Strong in conflict resolution, communication, and decision making. Previous roles have involved staff development, workflow optimization, and fostering a positive work environment. Proven ability to inspire teams and drive productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Staff Leader
D&s Community Services
Austin, TX
09.2015 - 06.2024
- Ensured staff adhered to company policies and procedures.
- Developed and implemented employee training programs.
- Monitored and evaluated staff performance, providing feedback and coaching as needed.
- Analyzed operational data to identify trends or areas needing improvement.
- Developed plans for corrective action when necessary.
- Maintained an up-to-date knowledge of industry regulations and best practices.
Cleaner
AMB Industries
Austin, TX
02.2018 - 04.2018
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Polished furniture to remove dust and dirt buildup.
- Transported trash bags to designated disposal areas.
- Washed windows both inside and outside of the facility.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Scrubbed walls to remove scuff marks or stains.
Cashier
Corner Store CST
Austin, TX
09.2015 - 02.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
Door Attendant
Goodwill Industries
Austin, TX
04.2014 - 08.2014
- Monitored the entrance area to ensure only authorized personnel were allowed access.
- Enforced security protocols by checking identification badges of all visitors entering the premises.
- Maintained a professional appearance at all times while on duty including uniform dress code and hygiene standards.
- Conducted regular safety checks of fire extinguishers throughout the building to ensure they are in proper working order.
- Responded to emergency situations quickly and efficiently following established protocol procedures.
- Operated radio communication equipment to communicate with other staff members or management when needed.
- Notified appropriate staff members in cases where additional services may be required for guest satisfaction.
Education
High School Diploma -
Mccallum High School
Austin, TX06-2013
Skills
- Operational Excellence
- Professionalism
- Project Planning
- Multitasking
- Adaptability
- Organizational Development
- Analytical Thinking
- Experience in leadership
- Self Motivation
- Idea Development and Brainstorming
- Time management abilities
- Team building
- Team Collaboration
Certification
- Real Estate License: Aceable Agent
11/30/2022
- CPR & First Aid
Jan 2024 to Present
- Medical Examiner's Certificate (for Commerical Driver Medical Certification)
- 9/17/2024 - 9/17/2026
Timeline
Cleaner
AMB Industries
02.2018 - 04.2018
Staff Leader
D&s Community Services
09.2015 - 06.2024
Cashier
Corner Store CST
09.2015 - 02.2017
Door Attendant
Goodwill Industries
04.2014 - 08.2014
High School Diploma -
Mccallum High School
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