Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Casey Fries

New Prague,MN

Summary

Results-driven professional with experience in customer service, marketing, design, and organization . Possesses proven ability to train team members, manage office operations and market services. Expertly resolves customer issues, multitasks and solves problems.

Overview

7
7
years of professional experience

Work History

Server/Manager/Office Assistant

Tj Hooligans
07.2022 - Current
  • Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Collaborated with cross-functional teams to develop effective server management strategies and identify areas for improvement.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
  • Evaluated new tools/software products regularly as part of ongoing efforts to adopt emerging trends in server management landscape.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Enforced compliance with uniform and personal presentation standards.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Developed unique events and special promotions to drive sales.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Coordinated office events that promoted team cohesion and boosted overall morale among employees.

Office Assistant

Tracker Management
05.2017 - Current
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Boosted employee morale with thoughtful event planning and team-building activities.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Coordinated office events that promoted team cohesion and boosted overall morale among employees.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Collaborated with various departments to complete assigned tasks.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Delivered clerical support by handling range of routine and special requirements.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.

Nanny

Kreuser Family
05.2017 - 08.2021
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
  • Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Played games, worked on puzzles, and read books to young children.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Engaged with children on age-appropriate level.
  • Assisted children with homework assignments and special projects across different subjects.

Customer Service/Marketing Assistant

Bluff Creek Boutique
02.2020 - 07.2021
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
  • Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
  • Contributed to successful product launches through meticulous coordination of promotional events and activities.
  • Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
  • Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
  • Assisted in driving revenue growth by managing pay-per-click advertising campaigns on Google Ads and social media platforms.
  • Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.
  • Assisted in growing customer database through lead generation tactics like landing page optimization or targeted online advertising campaigns.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Collected, analyzed and summarized data and trends to provide marketing tracking and research.

Education

Certificate - Interior Design

Interior Design Institute
Online
12.2023

High School Diploma -

Jordan High School
Jordan, MN
05.2021

Skills

  • Backup Management
  • Staff Supervision
  • Strategic Planning
  • Relationship Building
  • Event Coordination
  • Coaching and Mentoring
  • Delegating Assignments and Tasks
  • Problem-Solving
  • Customer Service
  • Critical Thinking
  • Sales and Marketing
  • Reliable and Responsible

References

Elizabeth (Liz) Franek

Electromed

952-846-8052

Micki Kreuser

952-367-7062

Sue Lavigne

Tracker Management

612-812-6947

Timeline

Server/Manager/Office Assistant

Tj Hooligans
07.2022 - Current

Customer Service/Marketing Assistant

Bluff Creek Boutique
02.2020 - 07.2021

Office Assistant

Tracker Management
05.2017 - Current

Nanny

Kreuser Family
05.2017 - 08.2021

Certificate - Interior Design

Interior Design Institute

High School Diploma -

Jordan High School

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