Casey Gallagher
Warren,OH
Summary
Dedicated professional with a clean driving record and a strong focus on passenger safety, honed during my tenure at Community Bus Service. Proven ability to adapt to changing conditions while maintaining high service standards. Skilled in vehicle inspections and effective communication, ensuring a comfortable and secure transit experience for all passengers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bus Driver
Community Bus Service
11.2024 - Current
- Operated community bus services safely and efficiently, ensuring passenger comfort during transit.
- Conducted routine vehicle inspections to maintain safety compliance and operational readiness.
- Assisted passengers with disabilities, providing support and ensuring accessibility on all routes.
- Navigated city routes, adapting quickly to changing traffic patterns and conditions.
- Maintained accurate records of daily trips, documenting passenger counts and incidents as required.
- Communicated effectively with dispatchers regarding schedule adherence and route changes.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
Daycare Teacher
Amazing Adventures
02.2022 - 11.2024
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a nurturing environment that encouraged social, emotional, and cognitive development.
- Collaborated with parents to support children's educational journeys and address concerns.
- Supervised daily activities, ensuring safety and compliance with licensing regulations.
Lead Cashier
Mr. Fuel
05.2021 - 02.2022
- Supervised daily cash operations, ensuring compliance with company policies and procedures.
- Trained and mentored new cashiers, enhancing team performance and service quality.
- Implemented process improvements to streamline cash handling and reduce discrepancies.
- Managed customer transactions efficiently, fostering positive relationships and repeat business.
Customer Service Representative
LHI
10.2020 - 05.2021
- Resolved customer inquiries and issues, ensuring high satisfaction levels through effective communication.
- Managed multi-channel support, including phone, email, and chat, to streamline service delivery.
- Collaborated with team members to identify process inefficiencies and implemented improvements for better workflow.
- Trained new staff on customer service protocols and systems to enhance team performance.
Nursing Aide
Hillside Rehabilitation Hospital
04.2020 - 05.2020
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, documenting changes for nursing staff review.
- Facilitated communication between patients and healthcare team, enhancing care coordination.
- Implemented infection control protocols, maintaining a safe environment for patients.
Server
The Mocha House
01.2020 - 03.2020
- Delivered exceptional customer service, ensuring positive dining experiences.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Trained and mentored new servers on menu knowledge and service standards.
- Collaborated with kitchen staff to streamline communication and improve service efficiency.
Teacher's Assistant
Wee Care Daycare
08.2019 - 02.2020
- Assisted in developing and implementing age-appropriate lesson plans.
- Supported classroom management, fostering a positive learning environment.
- Collaborated with teachers to assess student progress and adapt activities.
- Guided children in social interactions, promoting teamwork and communication skills.
Bartender
Bristol Inn
04.2018 - 08.2019
- Crafted cocktails and beverages to meet customer preferences and enhance dining experience.
- Managed bar inventory, ensuring timely restocking of supplies and minimizing waste.
- Trained new staff on bartending techniques, customer service standards, and safety protocols.
- Developed innovative drink specials that increased customer engagement and satisfaction.
- Implemented sanitation practices that exceeded health department regulations, maintaining a clean bar area.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Deli Clerk
Walmart
01.2017 - 03.2018
- Assisted customers with product selection and inquiries to enhance shopping experience
- Operated deli equipment, ensuring adherence to safety and sanitation standards
- Prepared and sliced meats, cheeses, and specialty items following company guidelines
- Maintained inventory levels, restocking products to ensure availability for customers
Cashier
Gulf Gas Station
01.2016 - 01.2017
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained optimal cash drawer levels through precise cash handling practices.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on cashier procedures and company policies to ensure consistency.
Deli Clerk
Sparkle Market
05.2014 - 01.2016
- Implemented waste reduction strategies, improving cost efficiency within the deli department
- Developed promotional displays to increase customer engagement and boost sales
- Collaborated with team members to streamline processes, enhancing overall operational efficiency
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Education
High School Diploma -
Joseph Badger
Kinsman, OH05.2021
Skills
- Clean driving record
- Safety-focused
- Weather condition driving
- Pre-trip inspections
- Problem-solving
- Disability awareness
- Passenger safety
- Passenger assistance
- Local traffic regulations
- Transporting students
- Adaptable to change
- Route planning
- Vehicle inspections
- Customer service
- Patience under pressure
- GPS navigation
- First aid
- Wheelchair lift operation
- Dependability and punctuality
- Air brake certification
- Dependable and trustworthy
- Communication and interpersonal skills
- CDL license
- Critical thinking
- Decision-making
- Strong working relationships
- Fire extinguisher use
- Ability to lift 50 pounds
- Special needs passengers
Certification
CPR
First Aid
Timeline
Bus Driver
Community Bus Service
11.2024 - Current
Daycare Teacher
Amazing Adventures
02.2022 - 11.2024
Lead Cashier
Mr. Fuel
05.2021 - 02.2022
Customer Service Representative
LHI
10.2020 - 05.2021
Nursing Aide
Hillside Rehabilitation Hospital
04.2020 - 05.2020
Server
The Mocha House
01.2020 - 03.2020
Teacher's Assistant
Wee Care Daycare
08.2019 - 02.2020
Bartender
Bristol Inn
04.2018 - 08.2019
Deli Clerk
Walmart
01.2017 - 03.2018
Cashier
Gulf Gas Station
01.2016 - 01.2017
Deli Clerk
Sparkle Market
05.2014 - 01.2016
High School Diploma -
Joseph Badger