CASEY GARBER
EUGENE,Oregon
Summary
I excel in turning customer challenges into satisfaction and loyalty, evidenced by spearheading a digital transformation that significantly enhanced operational efficiency. Skilled in strategic business planning and team leadership, I adeptly increased revenue while fostering a culture of positive attitude and critical thinking among my team.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Service Manager
Sheppard Auto Group
06.2012 - 05.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Spearheaded digital transformation initiative, introducing new software tools to improve service scheduling and customer communication.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
No Degree - Business
Lane Community College
EugeneNo Degree - Accounting/ Service Managing
NCM Associates
Kansas CitySkills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Critical Thinking
- Time Management
- Operational Efficiency
- Risk Management
- Analytical Thinking
- Strategic business planning
- Revenue Generation
Timeline
Service Manager
Sheppard Auto Group
06.2012 - 05.2024
No Degree - Business
Lane Community College
No Degree - Accounting/ Service Managing
NCM Associates
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