Summary
Overview
Work History
Education
Skills
Timeline
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Casey Getz

Peoria,IL

Summary

Proven ability to lead teams and enhance guest engagement through effective training and development

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

13
13
years of professional experience

Work History

Server

Egg Republic
08.2025 - Current
  • Provided exceptional customer service in fast-paced dining environment.
  • Facilitated smooth order-taking and delivery processes to enhance guest satisfaction.
  • Collaborated with kitchen staff to ensure timely and accurate food service.
  • Maintained cleanliness and organization of dining area to promote a welcoming atmosphere.
  • Adapted quickly to changing priorities during busy shifts, ensuring efficient operations.
  • Handled cash transactions accurately while following company policies for financial procedures.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.

Server

Bloody Mary Brunch Company
10.2024 - 06.2025
  • Provided exceptional customer service in fast-paced dining environment.
  • Facilitated smooth order-taking and delivery processes to enhance guest satisfaction.
  • Maintained cleanliness and organization of dining area to promote a welcoming atmosphere.
  • Collaborated with kitchen staff to ensure timely and accurate food service.
  • Assisted in training new team members on menu offerings and service protocols.
  • Handled cash transactions accurately while following company policies for financial procedures.
  • Served food and beverages promptly with focused attention to customer needs.

Site Manager

Rainstorm Car Wash
08.2023 - 11.2024
  • Supervised daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored team members on car wash procedures and safety protocols.
  • Implemented strategies to enhance workflow efficiency, reducing wait times for customers.
  • Managed inventory levels, ensuring proper stock of cleaning supplies and equipment.
  • Coordinated staff schedules to optimize labor resources during peak hours.
  • Developed training materials to improve employee onboarding and performance consistency.
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.

General Manager/Restaurant Server

Bernardi's Italian Restaurants
02.2019 - 08.2023
  • Directed daily operations, ensuring alignment with strategic objectives and organizational goals.
  • Implemented process improvements to enhance operational efficiency and service delivery standards.
  • Developed and maintained performance metrics to monitor team effectiveness and operational outcomes.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Managed budget implementations, employee evaluations, and contract details.

Training Manager

Taco Johns
02.2013 - 07.2018
  • Developed and implemented comprehensive training programs for team members, enhancing service quality and operational efficiency.
  • Facilitated onboarding sessions for new staff, ensuring smooth integration into company culture and operational standards.
  • Conducted regular assessments of training effectiveness, refining content based on employee feedback and performance metrics.
  • Collaborated with management to identify skills gaps, designing targeted training initiatives to address specific needs.

Education

GED -

East Peoria Community High School
East Peoria, IL
01-2015

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Team collaboration
  • Sales techniques
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development

Timeline

Server

Egg Republic
08.2025 - Current

Server

Bloody Mary Brunch Company
10.2024 - 06.2025

Site Manager

Rainstorm Car Wash
08.2023 - 11.2024

General Manager/Restaurant Server

Bernardi's Italian Restaurants
02.2019 - 08.2023

Training Manager

Taco Johns
02.2013 - 07.2018

GED -

East Peoria Community High School

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