Summary
Overview
Work History
Education
Skills
Educationcertificatescertifications
Timeline
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Casey Glass

Round Rock,TX

Summary

15 years as a Tax Examining Technician at the Internal Revenue Service have led to developed skills in working in a high-pressure environment, proficiency with specialized software and programs, and attention to detail, which has equipped me with a strong adherence to compliance and security protocols. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

17
17
years of professional experience

Work History

Tax Examining Technician

Internal Revenue Service
02.2009 - Current
  • Managed high-volume data entry tasks, processing over 200 tax forms daily while maintaining a 98% error-free rate, demonstrating careful attention to detail
  • Implemented quality control measures that reduced errors by 20%, streamlined processes and improved overall efficiency in tax ID applications
  • Selected to serve for four years on the Quality Review team to reduce the amount of errors providing accuracy and attention to detail
  • Coordinated with cross-functional teams to address system issues and discrepancies, collaborating to resolve over 1,000 cases per quarter
  • Troubleshooting and resolving discrepancies in tax ID applications, applying analytical skills to identify root causes and implement corrective actions swiftly
  • Streamlined communication with taxpayers by promptly addressing inquiries and providing clear, concise information on tax-related matters.
  • Maintained up-to-date knowledge of current tax legislation, allowing for accurate interpretation and application of relevant laws during examinations.
  • Increased efficiency in the examination process by maintaining thorough documentation and organization of taxpayer records.
  • Provided support to colleagues when needed, sharing knowledge on best practices within the field.
  • Helped maintain the integrity of the tax system by identifying instances of potential fraud or abuse through diligent examination practices.
  • Assisted in reducing case backlog by prioritizing tasks and efficiently managing workload.
  • Ensured timely completion of assigned tasks while maintaining high quality standards for all deliverables.
  • Reduced processing time for complex cases by conducting thorough research and analysis to identify underlying issues quickly.

Overnight Stocker

Walmart
10.2010 - 04.2011
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Maintained neat, organized stockroom free of hazards.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
  • Expedited store opening preparation, completing all assigned tasks before business hours commenced each morning.
  • Kept work areas neat, clean and free from debris.
  • Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.

Cashier/Customer Service Department

Walmart
06.2008 - 02.2009
  • Processed high-volume transactions with 100% accuracy during peak periods, ensuring seamless data entry and minimizing discrepancies in sales records
  • Delivered exceptional customer service to an average of 200+ customers daily, utilizing clear communication to troubleshoot and resolve concerns quickly
  • Streamlined checkout processes during peak times, reducing customer wait times by 25% and improving overall store efficiency
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.

Software Tester

Manpower Temp Agency
10.2007 - 06.2008
  • Improved software performance by rigorously testing functionality, security, and usability, reducing post-release defects by 25%
  • Streamlined the testing process by identifying patterns in recurring issues, leading to a 15% decrease in testing time and quicker product releases
  • Conducted comprehensive testing on 5+ software applications, identifying and reporting bugs to improve product quality and user experience
  • Improved software quality by executing thorough test cases and identifying critical defects.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Managed defect tracking systems efficiently, prioritizing issues based on severity and potential business impact for prompt resolution.
  • Streamlined regression testing process with the implementation of automated testing tools.
  • Established practical test strategies that aligned with project requirements while adhering to strict deadlines, contributing to successful releases without delay.

Education

High School Diploma -

Manor High School
Manor, TX
05-2007

Skills

  • Windows
  • System Administration
  • Dependability
  • Problem Solving
  • Interpersonal Communication
  • Customer Service
  • Teamwork orientation
  • Data entry proficiency
  • Teamwork and Collaboration
  • Detailed documentation
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Leadership skills
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Team building
  • Microsoft Office proficiency
  • Task Prioritization
  • Professionalism

Educationcertificatescertifications


  • Goodwill Career & Technical Academy, Austin, TX, 11/2016, CNA Certification, Completed 24 Inservice hours and earned certification. Excelled in caring for individuals, customer service, time management, records management with medical documentation, data entry.

Timeline

Overnight Stocker

Walmart
10.2010 - 04.2011

Tax Examining Technician

Internal Revenue Service
02.2009 - Current

Cashier/Customer Service Department

Walmart
06.2008 - 02.2009

Software Tester

Manpower Temp Agency
10.2007 - 06.2008

High School Diploma -

Manor High School

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Casey Glass