Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey Gonzalez

Harlingen,TX

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Store Manager

Walgreens
11.2018 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Assistant Store Manager

Walgreens
10.2015 - 11.2018
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Shift Leader

Walgreens
08.2008 - 01.2015
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Head Photo Specialist

Walgreens
06.2002 - 01.2008
  • Performed opening and closing procedures to keep operations running smoothly.
  • Accepted and completed in-person and online orders for photographs and photo merchandise.
  • Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
  • Managed escalated customer orders to meet aggressive deadlines and special orders.
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
  • Examined developed prints to determine defects such as broken lines, spots or blurs.
  • Maintained chemical levels and solution integrity for automatic processors and hand development systems.
  • Changed water and air filters on photo equipment to keep equipment in optimum condition.
  • Converted motionless photographs and motion picture film to CDs and DVDs.
  • Calculated and mixed chemical developer, stop bath and fixer chemicals to develop reels.
  • Assisted clients with creative ideas for photography needs.

Education

Associate of Arts - Communications And Media Arts

Broome Community College
Binghamton, NY
05.1998

Skills

  • Employee Motivation
  • Documentation
  • Performance Review
  • Leadership Development
  • Merchandising
  • Inventory Management
  • Goals and Performance
  • Improve Performance
  • Loss Prevention Procedures
  • Inventory Tracking and Management
  • Delegating Work
  • Customer Relations
  • Team Leadership
  • Payroll Administration and Timekeeping
  • Sales Promotion
  • P&L Administration

Timeline

Store Manager

Walgreens
11.2018 - Current

Assistant Store Manager

Walgreens
10.2015 - 11.2018

Shift Leader

Walgreens
08.2008 - 01.2015

Head Photo Specialist

Walgreens
06.2002 - 01.2008

Associate of Arts - Communications And Media Arts

Broome Community College

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Casey Gonzalez