Casey Goodsell
Fargo,ND
Summary
Experienced Veterinary Technician with expertise in laboratory operations and client education . Proven ability to manage controlled substances and maintain meticulous medical records while delivering exceptional customer service. Skilled in performing complex procedures and ensuring the well-being of animals, enhancing client trust and satisfaction.
Overview
16
16
years of professional experience
Work History
Veterinary Technician
West Fargo Animal Hospital
04.2021 - Current
- Performed routine laboratory procedures for hematology, urinalysis, and serology
- Prepared and labeled medications and instructed clients on administration
- Administered vaccines, performed blood draws, and performed radiographs
- Communicated with clients about their pets health and well-being
- Performed dental cleanings, dental radiographs, and extractions
- Provided postoperative care for animals recovering from surgery, including providing pain management
- Adhered strictly to safety protocols while working with hazardous materials, such as drugs and chemicals
- Prepared and reviewed medical records and consent forms
- Restrained and stabilized animals during examinations and treatments to prevent injuries
- Conducted initial exams on pets, took vital signs, and collected samples for any laboratory procedures
- Assisted in surgery and monitored anesthesia and vital signs during surgery
- Followed state regulations for controlled substances
- Organized incoming inventory to maintain operational flow.
Animal Care Consultant
Fargo Boarding and Grooming
01.2021 - 07.2022
- Check pets in and out for their boarding and grooming appointments
- Administered medications prescribed by veterinarians and recorded it in their files
- Walked and exercised dogs and cats to maintain socialization and reduce stress during their stay
- Scheduled appointments for boarding stays and grooming visits
- Communicated effectively with customers regarding their pets health and their stay
- Maintain a clean and safe work environment by sweeping, mopping, and disposing of pet waste appropriately
- Familiarized new employees with company, policies, and procedures related to animal care and safety standards
- Greeted customers warmly upon arrival, answered questions about services offered, and provided customer support when needed
- Processed payments for any boarding stays or grooming appointments
- Answered a multi line phone
Guest Service Concierge
Barks Recreation
03.2019 - 02.2020
- Responded to emails from customers in a timely manner
- Ensured that all safety protocols were followed during emergency situation, such fire, alarms, or medical emergencies
- Provided support to front desk, staff during peak periods of operation
- Updated front desk, concierge book to maintain most relevant visitor information
- Greeted incoming guests warmly and shared information on policies and extra add-ons for the pet
- Resolved any issues that arose between guests within departments in a professional manner
- Answered a multi line phone
- Helped any customers with questions or issues that may have occurred during their stay
- Handled mail and package deliveries, keeping items secured
- Processed payments for pets boarding stays and grooming appointments using a variety of payment methods, including cash, debit, and credit cards or checks
Front Desk Receptionist
Rover’s Playhouse
Fargo, ND
01.2015 - 04.2019
- Greeted clients and visitors with a friendly and professional demeanor.
- Managed incoming calls and directed them to appropriate staff members.
- Scheduled appointments and maintained an organized calendar for the facility.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
Licensed Veterinary Technician
Red River Animal Emergency Clinic
Fargo, ND
09.2009 - 07.2014
- Assessed animal health and assisted in routine examinations.
- Administered medications and vaccinations as directed by veterinarians.
- Monitored anesthesia during surgical procedures for patient safety.
- Educated pet owners on post-operative care and wellness practices.
- Prepared surgical instruments and maintained sterile environments for procedures.
- Conducted diagnostic tests including bloodwork and radiographs for accurate evaluations.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Recorded patient data such as medical history, weight and medications administered.
- Processed laboratory specimens for analysis using various testing methods such as fecal flotation, urinalysis, blood smears.
- Assisted in euthanasia when necessary; communicated with clients about end-of-life decisions.
- Obtained relevant health history and information from clients to maintain medical charts.
- Performed blood transfusions.
- Performers CPR on animals.
Education
Bachelors Degree Of Science - Veterinary Technology
North Dakota State University
Fargo, NDSkills
- Provide great customer service
- Medical terminology
- Controlled substance management
- Maintaining medical records
- Client education
- Laboratory operations
- Multi line phone
License
Licensed veterinary technician in the state of North Dakota.
Personal Information
Title: Veterinary Technician
Timeline
Veterinary Technician
West Fargo Animal Hospital
04.2021 - Current
Animal Care Consultant
Fargo Boarding and Grooming
01.2021 - 07.2022
Guest Service Concierge
Barks Recreation
03.2019 - 02.2020
Front Desk Receptionist
Rover’s Playhouse
01.2015 - 04.2019
Licensed Veterinary Technician
Red River Animal Emergency Clinic
09.2009 - 07.2014
Bachelors Degree Of Science - Veterinary Technology
North Dakota State University