Casey Gradia

• Maintained a clean and organized workspace for optimal productivity and safety
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods
• Operated espresso machines and commercial coffee brewers to create beverages
• Controlled line and crowd with quick, efficient service
• Interacted pleasantly with customers during hectic periods to promote a fun, positive environment
• Organized weekly store order and properly stored it
• Recorded store inventory and placed weekly supply order

• Worked directly with public adjusters to file claims with insurance companies immediately upon receipt
• Consistently recorded data to ensure each insurance claim was up to date for the customer
• Managed incoming and outgoing call traffic
• Provided customers with comfort and kindness during crisis situations
• Worked with mortgage companies and provided pertinent documentation in order for settlement checks to be released to all parties
• Processed daily mail and mailed settlement checks to customers for signature and processing
• Regularly set appointments for public adjusters to meet with clients and insurance adjusters
• Set appointments for water mitigation services when needed and requested
• Worked with vendors to ensure invoices were up to date and complete before billing to the customer
• Regularly set up, organized and filed hard copies of each insurance claim

*See current job description above