Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Casey Grant

Redmond,WA

Summary

Enthusiastic, loyal and trustworthy individual who believes in hard work and continually developing skills. Adapts well to new environments and have strong communication and management skills. Dedicated to streamlining processes and not afraid to tackle obstacles. Well suited to roles requiring business and client relationship management, team leadership and problem-solving skills. Seeking a role where my extensive experience in team building, logistics & management skillsets will be used to achieve goals with accuracy and efficiency while enjoying the processes and developments along the way.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Logistics Operations Manager

Dish Wireless
06.2022 - Current
  • Manage all daily aspects of the Forward Stocking Location (Warehouse) for the Dish 5g wireless network build out in Washington, Idaho, Montana & Oregon markets
  • Responsible for inbound, warehousing & outbound movement of material in excess of $45m and growing
  • Set up initial 18k square foot warehouse layout to optimize floor plan usage, safety & organization
  • Manage material schedules with LTL, 3PL & freight forwarders nationwide, including hazmat verification for lithium ion batteries & dangerous goods
  • Verify site kit material received matches construction drawing requirements and meets quality assurance standards
  • Maintain precise inventory control using accuracy checks & blind audits with warehouse associates
  • Daily use of WMS such as Nexus One, Oracle & Manhattan Scale, similar to SAP
  • Daily collaboration with Construction, Contractors, Sales, Accounting, Data Analyst, Engineering other national teams on projects to ensure adhesion to build timelines & material forecast
  • Corrected database allocation for over $500k in assets during 2022 site asset capitalization
  • Use of Tableau & Excel/Google Sheets for reporting of damaged, defective, excess & RMA material
  • Assisted other markets with interviewing & training new managers & warehouse associates
  • Manage payroll, scheduling, continuous employee training for the FSL Warehouse Associate

Director of Operations

Blue Street Delivery – Amazon DSP
04.2020 - 10.2021
  • Successfully scaled business from 20 to 40+ daily routes ahead of quarterly expectation by implementing proven strategies, establishing creative solutions, providing effective leadership, kept high level of focus on customer (Amazon) relations and developing exceptional team first atmosphere
  • Received the 2020 Peak Season Excellency award from Amazon for contributions to our team's delivery success through unprecedented conditions during the pandemic
  • Significantly increased employee retention by implementing new training and internal mentorship programs
  • Implemented scorecard KPI programs to vastly improve team member delivery quality, safety & efficiency allowing Blue Steet to receive financial bonuses from Amazon
  • Continuous Standard Operation Procedure building & training as needs and expectations changed in a dynamic environment
  • Reduced operational costs & downtime by fostering healthy relationships with local business partners, increasing competitive advantage
  • Utilized ERP, Fleetmatics & Amazon proprietary software tools to ensure safe & reliable fleet condition, maintenance schedules & internal systems to reduce costs & improve functionality
  • Collaborated with Amazon Sr management to improve metrics, driver safety & customer satisfactions
  • Assisted Amazon with real world driver testing on next generation Rivian EV Delivery vehicles.

Operations Manager

Delivery Force – Amazon DSP
07.2019 - 04.2020
  • Responsible for entire daily operation of 30+ Amazon delivery routes out of DSE2 (Seattle) including Hyper Zone high volume routes to key locations servicing Downtown core, South Lake Union, Belltown, Capitol Hill/Cherry Hill & other areas of Seattle
  • First Delivery Force manager to achieve CEO directive of total team goal of 100% Amazon's “Fantastic Score Card” rating
  • Oversaw and implemented daily HR compliance responsibilities including: Scheduling forecasts for Amazon to ensure coverage was met & capacity growth was achieved
  • Daily timecard reconciliation and audits
  • Full Cycle interview process and hiring of potential new team members
  • Ongoing team training and mentorship
  • Customer conflict management and resolution resulting in increased score card rating from Amazon's feedback program
  • Completed performance evaluations of employees
  • Provided direct support assistance when required to ensure Amazon KPI's were met and developed goals for individuals & team
  • Ensured on-going internal and external compliance and auditing requirements were met for business and client (Amazon)
  • Reviewed and updated employee handbook as needed as Amazon SOPs changed
  • Lowered attrition rate by 20% by providing efficient leadership, mentorship & creating a team first approach within the business
  • Extensive use of Google Docs, Smart Sheet, Slack, & many Amazon proprietary software & CRM & ERP tools.

Regional Depot Manager

GLS (General Logistics Systems)
08.2017 - 07.2019
  • Promoted to Regional Manager overseeing operations of 4 distribution centers across Western Washington
  • Demonstrated superior organization and personnel management skills with ability to lead
  • Managed teams to ensure product delivered according to scheduling – estimated package deliveries of 8,000 per day
  • Updated and controlled HR systems to manage payroll and employee scheduling
  • Worked closely with COO, CFO and CEO to ensure operations cost and budget exceed expectations
  • Coordinated, prepared and delivered daily stand operation meetings to team
  • Communicated with team including dispatchers, drivers, regional manager and COO to ensure daily client KPI's were met
  • Exercised strict discretion when dealing with sensitive, confidential or complicated employee/HR matters, customer negotiations & acquisition matters
  • Developed and implemented progressive sortation strategy allowing teams to work more collaboratively and cohesively contributing to better overall experience for clients and purchasers while lowering labor & other business costs
  • Built and fostered new client relationships
  • Strengthened new and current clients, negotiated rates and services to bolster business revenue.

Swing Shift Manager

Kent Distribution Hub - Postal Express / GLS
09.2016 - 08.2017
  • Successfully navigated the corporate merger of Postal Express & Golden State Overnight followed by rebranding into GLS NW
  • Managed swing shift operations implementing new sortation equipment, SOP's & line haul structure to facilitate interstate growth
  • Integrated same day logistics for perishable food, pharmaceutical & financial customers for LTL, Next Flight Out & overnight final mile delivery
  • Developed & maintained relationships with UPS as a staging pad for Canadian companies requiring import-export services to Canada
  • Managed supply chain storage & distribution for H&M clothing to all stores in WA & OR and copy paper storage & distribution for Staples valuing over $1M of product at any given time.

Account Manager, Dispatcher, Warehouse Manager

Postal Express – Kirkland Depot
01.2012 - 01.2016
  • Key Account Manager/POC for Office Depot & Staples distribution for Pacific Northwest region
  • Transitioned to Dispatcher, Dispatch Manager & ultimately Warehouse Manager overseeing daily operations of 60 employees, third party carries & customer relations.

Education

B.S. Business Administration in Business Management -

Western Governors University
Salt Lake City, UT
10.2024

A.A.S Degree - Business Administration And Management

Bellevue College
Bellevue, WA
01.2010

Skills

  • Strong management & leadership
  • WMS Database / HR / CRM / ERP tools and systems
  • Ability to work autonomously and cohesively across business lines
  • High level of reasoning and problem-solving skills Decisively solve problems involving several options in situations
  • Ability to make sound decisions with company procedures, policies and business best interests at stake
  • Ability to comprehend, analyze, and interpret documents & raw data
  • Strong organizational and analytical skills Ability to provide efficient, timely, reliable and courteous service to customers and stakeholders
  • Equally comfortable speaking to large groups or individuals to effectively present information

Accomplishments

    Completed Dish LIFT Management Training

    Amazon 2020 Outstanding Performer Award

Certification

Forklift Certified

Timeline

Logistics Operations Manager

Dish Wireless
06.2022 - Current

Director of Operations

Blue Street Delivery – Amazon DSP
04.2020 - 10.2021

Operations Manager

Delivery Force – Amazon DSP
07.2019 - 04.2020

Regional Depot Manager

GLS (General Logistics Systems)
08.2017 - 07.2019

Swing Shift Manager

Kent Distribution Hub - Postal Express / GLS
09.2016 - 08.2017

Account Manager, Dispatcher, Warehouse Manager

Postal Express – Kirkland Depot
01.2012 - 01.2016

B.S. Business Administration in Business Management -

Western Governors University

A.A.S Degree - Business Administration And Management

Bellevue College

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