Casey Gray

Analyzed customer support tickets and contacted customers with tailored solutions to resolve issues effectively.

• Provided technical support to customers via phone, email, chat, and troubleshooting software issues
• Documented all customer interactions and solutions in a detailed ticketing system for future reference
• Performed remote diagnostics and troubleshooting to identify and address network connectivity problems.
• Conducted follow-ups with customers to confirm complete resolution of their technical issues.

• Guided customers through product inquiries and service-related questions to enhance satisfaction.
• Managed high volume of technical support calls, driving parts sales for Cleva and Gardner.
• Recorded customer interactions in support ticketing system for accurate tracking and follow-up.

• Adhered to all cash handling procedures while processing transactions through register system.
• Supervised day-to-day operations of the store including cash handling duties.
• Managed cash handling processes including banking, cashing up tills, reconciling receipts.