Casey Griffin

• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Exercised composure under pressure and in escalated customer service scenarios.
• Checked building to confirm maintenance and cleaning met code and regulations.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Counted registers and cleaned and secured shop at end of shift.
• Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Defined clear targets and objectives and communicated to other team members.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Performed general housekeeping and cleaning tasks.
• Led inventory processes to minimize project lags.
• Followed written instructions to construct various types of equipment.
• Performed quality checks on products and materials to identify any defects.
• Assisted team members with tasks that require group effort.
• Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.

Traveling

• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Monitored systems in operation and quickly troubleshot errors.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Activated accounts for clients interested in new services.
• Provided on-call support for critical issues related to Software.
• Installed, modified and repaired software and hardware to resolve technical issues.
• Devised solutions to operations issues related via phone, email, live chat and web teleconferencing.
• Responded promptly to incoming sales leads and requests for technical support.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Configured hardware and granted system permissions to new employees.
• Patiently walked individuals through basic troubleshooting tasks.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Documented support interactions for future reference.
• Compiled and accurately entered data for each customer encounter to record in system.
• Managed customers' expectations of support and technology functionality in order to provide positive user experience.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Provided basic end-user troubleshooting and desktop support.
• Performed tests of functionality, security and performance of different workstations and devices.
• Maintained and updated customer service database.
• Configured hardware, devices and software to set up work stations for employees.
• Exceeded goals through effective task prioritization and great work ethic.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved problems, improved operations and provided exceptional service.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Configured hardware, devices, and software to set up work stations for employees.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Walked individuals through basic troubleshooting tasks.
• Researched product and issue resolution tactics to address customer concerns.

• Installed and maintained communication equipment in military grade vehicles and office workstations
• Configured data and established networking for Tactical, Windows 7, and Windows 10 operating systems
• Inventory Controller for over $2 million worth of Data and Radio communications equipment disbursed to personnel.
• Instructed non-communications essential personnel in each duty station on how to use, maintain, install, troubleshoot radio and data communications equipment
• Supervised/Trained Data and Radio Communications personnel to become proficient professionals in communication equipment operations and maintenance
• Inventoried and tracked telecommunications devices distributed to personnel.
• Troubleshooting desktop hardware and software.
• Tier 1 Enterprise Ticket System and Active Directory.
• Working effectively in fast-paced environments.
• Learned and adapted quickly to new technology and software applications.
• Applied effective time management techniques to meet tight deadlines.
• Resolved problems, improved operations and provided exceptional service.
• Strengthened communication skills through regular interactions with others.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Proved successful working within tight deadlines and a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Worked well in a team setting, providing support and guidance.
• Gained strong leadership skills by managing projects from start to finish.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Supervised and assisted with battlefield signal support systems and terminal devices.
• Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
• Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
• Performed signal diagnostic functions to detect network interruptions and diagnose connection deficits.
• Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
• Tested signal-level equipment for operational performance within prescribed tolerances.
• Provided technical assistance to users of Type computer systems and Type networks.
• Set up terminal devices, completing prescribed onboarding processes to verify successful integration into existing network frameworks.
• Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
• Worked to create safe, low-cost and dependable designs.
• Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
• Updated hardware and software platforms by implementing automation and efficiency improvements.
• Attended training committees that wrote training modules for equipment operation and testing.
• Devised and implemented updates and resolutions for handling risks, maintaining compliance and improving designs.

• Worked in team environment to maintain high levels of productivity.
• Followed school and classroom policies, regulations, dress codes, and schedules.
• Searched at library and in scholarly databases to locate necessary information for research projects.
• Supported teachers with classroom and lab preparations as requested.
• Took extensive notes to document lessons and further solidify learning objectives.
• Participated in lecture classes and asked compelling questions to further solidify learning.