Casey Grigsby

As a Branch Solution Officer I worked in all capacities of the branches. Including but not limited to teller, loan officer, and supervisor. Occasionally I would also cover in back-office support areas such as the Visa department and processing departments. Valley Strong also has high school branches in a number of Bakersfield high schools, in which I would be the back up/substitute branch manager in their absence.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.