CASEY GROSS
Salt Lake City,United States
Summary
Adaptable and goal oriented individual that is able to execute effective strategies to achieve desired outcomes. Highly committed to building and developing successful teams that can continually adapt to changing business models and challenges while simultaneously creating a successful and positive working environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Tesla Motors
Salt Lake City, United States
07.2021 - Current
- Conducting interviews and assessing a candidates qualifications for the company culture and specific role being applied for
- Onboarding process of new employees with the necessary training and resources to be successful in their new role
- De-escalated conflicts and focused on customer retention through effective communication
- Daily demonstration of sales leadership with an on the floor active selling presence and continuous coaching of Advisor teams on best practices
- Developed new processes to meet current and expected market demands and business model adaptions
- Weekly check-in conversations with Advisor teams covering role/goal expectations, growth opportunities, and recognition
- Maintained sales and delivery reports to provide actionable insights for team to action
Tesla Advisor
Tesla Motors
Salt Lake City, United States
08.2019 - 07.2021
- Build and maintain strong relationships with clients to ensure customer satisfaction and retention
- Execute sales strategies to achieve weekly expected sales quota
- Provide delivery day assistance with product overview ensuring a great customer overall experience
- Collaborate with other market locations for alignment on best practices
Crew Leader- Solar Installation
Tesla Energy
Las Vegas, United States
12.2017 - 08.2019
- Perform all supervisory tasks of a solar installation team to complete panel installations on residential and commercial properties
- Train and mentor new team members on installation techniques, safety protocols and best practices
- Manage project timelines and schedules to ensure timely installations of each job
- Conduct site assessments and surveys to determine the best installation approach and identify potential challenges
- Install solar inverters, electrical connection, and other electrical equipment needed for system
- Ensure that all crew members adhere to safety protocols, regulations and professionalism while on each jobsite
- Developed multiple installers to promotion in order to keep up with business demand
Skills
- Strong Leadership Skills
- Team Building
- Time Management
- Multitasking
- Prioritization of Actionable Items
- Troubleshooting
- Effective Communication Skills
- Relationship Building
Certification
IEC of Utah, Salt Lake City, Utah
Timeline
Customer Experience Manager
Tesla Motors
07.2021 - Current
Tesla Advisor
Tesla Motors
08.2019 - 07.2021
Crew Leader- Solar Installation
Tesla Energy
12.2017 - 08.2019
IEC of Utah, Salt Lake City, Utah
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