Casey Hallahan
Dubuque,IA
Summary
Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Account Administrator - Property & Casualty
Cottingham & Butler
Dubuque, IA
04.2024 - 10.2024
- Analyze data to ensure clients have appropriate coverage.
- Create, implement, manage, and monitor client-specific service plans.
- Develop and implement marketing strategies.
- Review underwriter quotes and identify best coverages available.
- Build trust-based relationships with clients.
- Client retention.
Member Service Representative II
Dupaco Community Credit Union
Dubuque, IA
08.2022 - 04.2024
- Manage member conflicts and challenging situations with calmness and efficiency.
- Utilizing internal knowledge bases to develop strategic solutions.
- Achieve goals for member experience, transaction accuracy, and product cross-selling.
- Enhance productivity and customer service levels by anticipating needs and delivering outstanding support.
- Present existing and prospective members with valuable service or product information to aid in decision-making.
Teller Service Associate
Dupaco Community Credit Union
Dubuque, IA
04.2021 - 08.2021
- Maintain confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Utilize a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Program Coordinator
Woodstock High School
Woodstock, GA
08.2015 - 03.2020
- Overall control and implementation of daily schedules, prepare and run rehearsals of over 150 students, consecutively.
- Initiation and completion a local-based $36,000 uniform fundraiser.
- Logistically arrange event locations, times, and overall travel for performances.
Visual Technician
The Cadets Drum Corps
Allentown, PA
11.2017 - 12.2019
- Assess students and assist in visual and overall show design
- Created a 25 page informational packet of required visual skill sets.
- Train 150 students consecutively in the visual arts.
High Brass Technician
Spirit of Atlanta Drum Corps
Atlanta, GA
11.2014 - 12.2015
- Recruit, analyze and designate students depending on skill level
- Work through high amount of travel with long hours of rehearsal working to improve not only technical skills but work ethic and drive of students.
Education
Property & Casualty License
IA07-2024
Associates of Arts -
Northeast Iowa Community College
05.2012
Skills
- High level of self discipline
- Microsoft Office
- Self-Starter
- Enthusiastic and organized
- Strong intrapersonal skills
- Very strong presentation skills
- Logistical Planning
- Multitasking and Prioritization
- Establishing and Maintaining Customer Relationships
- Promoting Brand and Company Identity
Additional Information
- Robert M. Buelow Award - Colts Drum Corps -2011-2013. Only individual to receive the award three consecutive years for demonstrating high levels of skill, work ethic, dedication, and leadership.
- Eagle Scout — Boy Scouts of America Completed a project of creating a monument. Including all logistics of attaining building materials, correct permits and completing project on time and budget. Active volunteer within the community.
Timeline
Account Administrator - Property & Casualty
Cottingham & Butler
04.2024 - 10.2024
Member Service Representative II
Dupaco Community Credit Union
08.2022 - 04.2024
Teller Service Associate
Dupaco Community Credit Union
04.2021 - 08.2021
Visual Technician
The Cadets Drum Corps
11.2017 - 12.2019
Program Coordinator
Woodstock High School
08.2015 - 03.2020
High Brass Technician
Spirit of Atlanta Drum Corps
11.2014 - 12.2015
Associates of Arts -
Northeast Iowa Community College
Property & Casualty License
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