Casey Hannel
St Louis,MO
Summary
Experienced healthcare leader with over 15 years of diverse expertise in financial management, strategic leadership, clinical care, and partnership development. Proven track record in optimizing patient care, operational efficiency, and driving positive outcomes in complex environments. Skilled problem-solver and collaborative leader adept at motivating teams to excel in patient outcomes and organizational goals. Proficient in clinic operations, with strong team supervision and problem-solving skills, optimizing resources and diplomatically resolving disputes to meet challenging targets.
Overview
18
18
years of professional experience
Work History
Director of Operations
Optum, UnitedHealth Group
09.2019 - 03.2024
- Corporate-level manager with direct supervision of regional leadership, serving as the intermediary between Corporate and regional operations.
- Coordinated activities for new clinic start-up, development, integration of acquired clinics, and daily operations of established clinics.
- Collaborated with company resources to monitor and report metrics such as resource utilization, patient satisfaction, and key performance indicators.
- Developed, coordinated, and implemented regional budget, business plans, and operational activities.
- Oversaw committees, teams, and projects focused on areas such as process improvement, referral management systems, immunization management, and natural disaster planning.
- Initiated organizational and system changes to improve staffing efficiency, effectiveness, and care management outcomes.
- Developed and implemented care management and utilization management policies and procedures, ensuring compliance throughout the region and network.
- Developed and executed strategic plans for organizational growth and sustainability.
- Promoted a culture of safety and compliance within the organization.
- Analyzed business operations and implemented strategies for improvement.
- Enhanced operational efficiency by streamlining processes and introducing innovative solutions, alongside implementing data-driven decision-making processes to boost performance.
- Directed change management efforts to ensure operational continuity, while also developing systems and procedures to enhance operational quality and efficiency.
- Played a pivotal role in talent acquisition and onboarding processes, while also driving team success through comprehensive training, coaching, and performance management strategies.
Regional Manager of Operations
Optum, UnitedHealth Group
11.2016 - 09.2018
- Assisted in developing, coordinating, and implementing regional budget, business plans, and operational initiatives.
- Directly supervised Clinic Administrators, including hiring, performance reviews, development plans, and terminations.
- Cultivated constructive relationships with clinicians and frontline employees.
- Strategically managed assigned clinics focusing on quality, stewardship, growth, and retention.
- Implemented measures to correct key performance deficiencies and streamline operational processes.
- Developed and executed successful business plans to improve market share and profitability.
- Collaborated with executive leadership to establish long-term objectives and drive growth initiatives.
- Introduced and implemented cost-cutting measures, preserving quality and employee satisfaction, while simultaneously boosting profit margins through savings strategies.
- Promoted a culture of continuous improvement through ongoing reviews, engagement initiatives, and open communication.
- Facilitated seamless integration of new acquisitions while maintaining positive company culture.
- Mentored high-potential employees for leadership roles through career development plans.
- Resolved complaints to promote loyalty and enhance operations.
- Updated workflows and revitalized teams to meet changing business needs.
- Met deadlines by managing tasks and streamlining processes proactively.
Nurse Administrator, Float
Optum, UnitedHealth Group
01.2016 - 10.2016
- Managed patient care plans, proposing enhancements to improve patient outcomes.
- Educated patients and families, adhering to Optum's standing orders/protocols, and offering assistance with external resources when necessary.
- Supervised all personnel to ensure adherence to standard operating procedures, implementing corrective actions as needed.
- Monitored utilization controls of healthcare resources, trending, and intervention.
- Managed fiscal responsibilities, including deposits, budgeting, billing, monthly reporting, and purchasing.
- Reviewed, justified, and contested Part A and Part B claims accurately.
- Evaluated and recommended changes to the health delivery network in collaboration with the center medical director.
- Provided continuous analysis of operational activities and contributed to practice development.
Operations Manager, Urgent Care
Springfield Clinic, LLP
08.2014 - 11.2015
- Managed daily operations of four Urgent Care facilities, supervising thirty providers and forty clinical and clerical staff.
- Led goal-setting aligned with the agency's mission and philosophy.
- Contributed to crafting the company's employee manual, including training and development sections.
- Coordinated monthly staff and provider meetings.
- Developed departmental goals, performance standards, policies, and procedures.
- Cultivated an environment conducive to creative thinking, problem-solving, and empowerment, fostering morale and teamwork.
- Ensured high staff morale and retention through effective communication, prompt problem resolution, and proactive supervisory practices.
- Handled payroll for a staff of forty direct reports.
- Reviewed Directors' correspondence and reports on budgets and financial performance.
- Provided annual recommendations for end-of-fiscal-year budgets.
- Reduced overtime through optimized department scheduling.
- Collaborated with department managers to address issues and enhance services.
- Assisted in audit processes to evaluate documentation thoroughness and facility standards maintenance.
Registered Nurse, Prompt Care and Allergy/Immunology Department
Springfield Clinic, LLP
07.2006 - 08.2014
- Assessed patient care requirements, prioritized treatments, and managed patient flow.
- Thoroughly documented nursing assessments, treatments, medications, discharge instructions, and follow-up care.
- Conducted monthly inventory and ensured accurate counts of office and medical supplies.
- Provided strong leadership to nursing personnel within the department.
- Acted as a super-user during the transition to electronic health records.
Registered Nurse, Emergency Department
HSHS St. John's Hospital
02.2013 - 11.2013
- Conducted triage considering both physical and psychosocial patient needs.
- Obtained comprehensive patient histories to collaborate on care plans with the patient care team.
- Monitored treatment effectiveness to ensure optimal patient outcomes.
- Took corrective measures promptly in response to adverse monitoring equipment indications.
- Demonstrated professionalism while handling multiple urgent tasks efficiently.
- Administered IV therapy as required.
Education
Associate of Applied Science - Nursing
Richland Community College
Decatur, IL01.2012
Licensed Practical Nurse - Practical Nursing
Capital Area School of Practical Nursing
Springfield, IL01.2006
Accomplishments
- Core Value Award for Continuous Improvement, Optum, October 2017
- Core Value Award for Service Excellence, Optum, November 2016
- Employee of the Year, Springfield Clinic, LLP, 2011
- Employee of Excellence, Springfield Clinic, LLP, August 2011
- Non-abusive Physical and Psychological Intervention
- Non-violent Crisis Intervention
Timeline
Director of Operations
Optum, UnitedHealth Group
09.2019 - 03.2024
Regional Manager of Operations
Optum, UnitedHealth Group
11.2016 - 09.2018
Nurse Administrator, Float
Optum, UnitedHealth Group
01.2016 - 10.2016
Operations Manager, Urgent Care
Springfield Clinic, LLP
08.2014 - 11.2015
Registered Nurse, Emergency Department
HSHS St. John's Hospital
02.2013 - 11.2013
Registered Nurse, Prompt Care and Allergy/Immunology Department
Springfield Clinic, LLP
07.2006 - 08.2014
Associate of Applied Science - Nursing
Richland Community College
Licensed Practical Nurse - Practical Nursing
Capital Area School of Practical Nursing
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