Hi, I’m
Casey Hardesty
Birmingham,AL
Summary
Dependable and hardworking mail clerk with 20 plus years experience. During the pandemic I was the only employee who came into the office to work each day. I did this for two years until they closed the EMC Birmingham branch. I then worked from home as a policy support associate for EMC for the next year and a half. I take pride in my work,and I strive each day to be a good team member.
Overview
20
years of professional experience
Work History
EMC Insurance Company
Policy Support Associate
02.2022 - 06.2024
Job overview
- Processed policy changes promptly, resulting in increased customer satisfaction and retention rates.
- Completed daily logs for management review.
- Continuously sought opportunities to improve personal performance, incorporating feedback from supervisors and peers into daily work processes.
EMC Insurance
Mail Clerk
02.2004 - 01.2022
Job overview
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Provided exceptional customer service by courteously and professionally addressing questions or concerns from staff members regarding mail services.
- Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
- Tracked outgoing mail to provide accurate customer updates.
- Developed strong relationships with postal carriers to ensure prompt pick-up and delivery of all incoming and outgoing mail items.
- Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
- Facilitated smooth interdepartmental communication by promptly distributing internal documents and parcels to appropriate recipients.
- Assisted with inventory management tasks such as ordering supplies required for efficient daily operations of the mailroom facility.
- Expedited package processing by accurately weighing, labeling, and scanning items for shipment.
- Contributed to overall company success by actively participating in meetings, offering valuable suggestions for process improvements, and maintaining a positive attitude towards daily tasks and challenges.
- Received, sorted, and distributed incoming mail.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Education
Shades Valley High SchoolIrondale, AL
High School Diploma
05.2003
Skills
- Support Services
- Administrative Support
- Mail handling
- Supply Restocking
- Inventory Replenishment
- Mail Management
- Materials Distribution
Timeline
Policy Support Associate
EMC Insurance Company
02.2022 - 06.2024
Mail Clerk
EMC Insurance
02.2004 - 01.2022
Shades Valley High School
High School Diploma
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