Casey Harrell
Mount Olive,NC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Office Manager
Busco Beach & ATV Park
03.2015 - 11.2023
- Maintained computer and physical filing systems.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Accomplished multiple tasks within established timeframes.
- Increased customer engagement through social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
Sales Associate
American Eagle
10.2012 - 09.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Show Room Hostess
Chuck E Cheese
08.2006 - 10.2009
- Greeted incoming customers and provided directions to different store locations.
- Backed up cashiers during busy periods and breaks.
- Restocked returned items on sales floor to keep shelves, bins and racks replenished for customers.
- Kept entryways clean, neat and free of hazards such as excess water.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Arts - Medical Assisting
Wayne Community College
Goldsboro, NC05.2016
High School Diploma -
Eastern Wayne High School
Goldsboro, NC06.2010
Skills
- Office Management
- Inventory Control
- Administrative Support
- Team Supervision
- Workforce Management
- Contract Administration
- Customer Service
- Staff Management
- Organizational Skills
- Excellent Multi-Tasking Ability
- Scheduling
- Event Coordination
Timeline
Office Manager
Busco Beach & ATV Park
03.2015 - 11.2023
Sales Associate
American Eagle
10.2012 - 09.2013
Show Room Hostess
Chuck E Cheese
08.2006 - 10.2009
Associate of Arts - Medical Assisting
Wayne Community College
High School Diploma -
Eastern Wayne High School
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