Casey Herman
Coconut Creek,FL
Summary
Detail-oriented professional with experience in educational, student-facing, and customer service roles. Demonstrates strong organizational, communication, and problem-solving skills while supporting daily operations and maintaining accurate records. Seeking an administrative or student services role in higher education.
Overview
5
5
years of professional experience
Work History
Elementary Teacher | Student Support
Palm Beach County School District
12.2024 - 11.2025
- Managed daily operations for a student program, including scheduling, documentation, and record-keeping.
- Maintained accurate and confidential student records in compliance with institutional policies.
- Collaborated with administrators and support staff to implement accommodations and student support plans.
- Tracked student data and prepared reports to support administrative and instructional decisions.
- Served as a primary point of contact for families via email, phone, and scheduled meetings.
Senior Counselor - Program Support
Eagles Landing Camps
06.2024 - 08.2024
- Supported program operations and ensured compliance with organizational procedures.
- Coordinated schedules and assisted with daily logistics for assigned groups.
- Communicated with families and staff to address questions and concerns.
- Documented incidents and escalated information to supervisory staff as appropriate.
Employee - Customer Service
Ralph's Italian Ices
07.2020 - 07.2023
- Communicated clearly and courteously with a diverse customer base while managing multiple requests in a fast-paced environment.
- Managed customer transactions and maintained accurate cash and credit records.
- Resolved customer concerns professionally while maintaining a high level of service.
- Assisted with daily operational and organizational tasks.
Education
Bachelor of Arts - Elementary Education
Florida Atlantic University
Boca Raton, FL12-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Excellent communication
- Computer skills
- Organization and time management
Affiliations
Phi Mu Sorority - Florida Atlantic University
Retention Chair
- Supported member retention efforts by monitoring engagement and identifying members in need of additional support.
- Served as a point of contact for members with questions or concerns, providing guidance and referrals as needed.
- Collaborated with chapter leadership to promote inclusive participation and a positive member experience.
Timeline
Elementary Teacher | Student Support
Palm Beach County School District
12.2024 - 11.2025
Senior Counselor - Program Support
Eagles Landing Camps
06.2024 - 08.2024
Employee - Customer Service
Ralph's Italian Ices
07.2020 - 07.2023
Bachelor of Arts - Elementary Education
Florida Atlantic University