Casey Higgins
Sandston,VA
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
16
16
years of professional experience
Work History
Service Advisor
Mechanicsville Toyota
11.2025 - Current
- Assisted customers in identifying service needs and recommended appropriate solutions.
- Provided detailed explanations of services and repairs, ensuring customer understanding and satisfaction.
- Collaborated with service technicians to resolve customer concerns and improve service delivery processes.
- Maintained accurate records of customer interactions and service recommendations for follow-up purposes
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Service Advisor
CarMax
01.2010 - 10.2025
- Assisted customers in identifying service needs and recommended appropriate solutions.
- Managed service appointments and coordinated technician schedules to optimize workflow.
- Provided detailed explanations of services and repairs, ensuring customer understanding and satisfaction.
- Collaborated with service technicians to resolve customer concerns and improve service delivery processes.
- Maintained accurate records of customer interactions and service recommendations for follow-up purposes.
- Streamlined communication between customers and service teams to enhance overall efficiency.
- Trained new staff on service protocols, enhancing team performance through effective onboarding practices.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Education
High School Diploma -
Varina Highschool
Richmond, VANo Degree - Criminal Justice
J Sergeant Reynolds
Richmond, VATimeline
Service Advisor
Mechanicsville Toyota
11.2025 - Current
Service Advisor
CarMax
01.2010 - 10.2025
High School Diploma -
Varina Highschool
No Degree - Criminal Justice
J Sergeant Reynolds