Casey Hill
New Smyrna Beach,FL
Summary
Museum and nonprofit professional with extensive experience in visitor services, interpretation, advancement support, and public engagement across museums and National Park Service historic sites. Proven ability to deliver high-quality educational programming, manage front-line guest relations, support fundraising and membership initiatives, and collaborate across departments. Skilled in public communication, donor and visitor engagement, CRM, and POS systems, and event coordination. Experienced in high-volume, public-facing environments requiring discretion, adaptability, and conflict resolution. Committed to advancing institutional missions through exceptional service, education, and operational support.
Overview
10
10
years of professional experience
Work History
Advancement Specialist
Cici & Hyatt Brown Museum of Art, Science & Hist.
Daytona Beach, Florida
09.2025 - Current
- Provides administrative, fundraising, and membership support to the Advancement Team, including the Chief Advancement Officer, and the Assistant Director.
- Supports donor stewardship, membership processing, renewals, and responds to member and donor inquiries.
- Coordinates direct mail appeals, donor communications, and outreach initiatives.
- Creates, schedules, and analyzes social media content to engage donors, members, and supporters; monitors analytics, and generates performance reports.
- Assists with museum marketing communications, including newsletters, email campaigns, and thank-you letters.
- Captures photo and video content for events and museum activities to support marketing and advancement efforts.
- Maintains donor and membership records; processes and acknowledges donations and pledges, while ensuring CRM data integrity (Altru).
- Generates reports and conducts data analysis related to fundraising, memberships, and events.
- Coordinates calendars, meetings, donor visits, and board-related activities; prepares materials, and manages correspondence.
- Supports the planning and execution of VIP, donor, member, and fundraising events, including logistics and on-site support.
- Handles confidential donor information with discretion; collaborates across departments on museum-wide initiatives.
Guest Relations Associate
Cici & Hyatt Brown Museum of Art, Science & Hist.
Daytona Beach, Florida
05.2025 - 09.2025
- Delivered exceptional customer service through in-person, phone, email, and online interactions in a fast-paced museum environment.
- Greeted and oriented visitors; provided information on exhibitions, programs, events, and amenities to enhance the guest experience.
- Processed admissions, memberships, events, and retail sales using the Altru POS system; handled cash, credit cards, and payments with accuracy.
- Promoted memberships and upsold programs by clearly communicating benefits and offerings.
- De-escalated guest concerns and resolved complaints professionally and effectively.
- Operated the museum gift shop, and supported after-hours programs and special events.
- Maintained accurate cash drawers, and followed museum financial and operational procedures.
- Assisted with clerical and administrative tasks for multiple departments, as needed.
- Collaborated with staff, volunteers, and management; maintained up-to-date knowledge of daily schedules, and internal communications.
- Demonstrated flexibility in working evenings, weekends, holidays, and varied assignments.
Historical Interpreter
St. Augustine Lighthouse & Maritime Museum
Saint Augustine, Florida
03.2022 - 07.2024
- Delivered front-line visitor services through guided tours, educational talks, and daily guest engagement in a historic museum setting.
- Led school group visits and educational programs, adapting content for diverse audiences.
- Maintained and updated museum exhibits, supported daily operations, and visitor experience standards.
- Assisted with volunteer coordination, training, and supervision.
- Trained new staff and volunteers on visitor services, tours, and museum procedures.
- Supported guest relations and retail operations, including ticketing, merchandise sales, and membership sales.
- Operated POS systems, managed inventory, restocking, and retail displays.
- Assisted with after-hours programs, special events, and guided tours.
- Delivered engaging historical presentations to diverse audiences at a maritime museum.
- Provided guided tours, highlighting key historical aspects of the lighthouse and museum.
- Utilized storytelling techniques to enhance visitor understanding of maritime heritage.
- Crafted narratives that connected historical events to contemporary issues, fostering deeper audience engagement.
- Collaborated with team members to coordinate special events and educational activities.
- Dug into historical archives, news files and official government records to trace important details about key events.
- Conducted research on local history and maritime practices for educational programs.
Museum Associate
St. Augustine Lighthouse & Maritime Museum
Saint Augustine, Florida
03.2022 - 05.2023
- Supported daily operations of the Museum Store, ensuring efficient retail performance aligned with the museum’s mission.
- Delivered high-quality customer service while managing admissions, retail sales, memberships, and donor brick sales.
- Ensured visitor safety at the top and bottom of the historic lighthouse tower.
- Presented educational demonstration programs and interpreted lighthouse history for diverse audiences.
- Led after-hours and specialty tours, enhancing visitor engagement and revenue opportunities.
- Maintained store organization, inventory accuracy, and merchandising standards.
Park Ranger
National Park Service
Saint Simons Island, Georgia
05.2019 - 07.2021
- Served as a front-line representative of the National Park Service, providing visitor services, orientation, and interpretive programming at a historic site.
- Delivered formal and informal interpretive programs, guided tours, demonstrations, and Junior Ranger activities for diverse audiences (youth, families, and adults).
- Educated visitors on park history, cultural resources, regulations, and safety to ensure compliance, and positive visitor experiences.
- Supported special events, commemorations, and annual celebrations through program delivery and operations assistance.
- Responded to visitor inquiries, concerns, and complaints; resolved conflicts professionally in high-traffic, stressful situations.
- Conducted administrative duties, including scheduling, report preparation, statistical data collection, and correspondence.
- Operated visitor center POS systems; managed bookstore sales, information materials, and opening and closing procedures.
- Assisted with exhibit maintenance, interpretive materials, and visitor publications.
- Supported museum collections research, educational content creation, and park social media initiatives.
- Participated in all-risk operations, emergency response, crowd control, and visitor safety monitoring.
- Assisted with cultural resource management, archaeological research, and National Historic Preservation Act (Section 106) compliance activities.
- Conducted fieldwork, including surveys, shovel testing, documentation, GPS/GIS mapping, and technical reporting.
- Mentored and trained new staff, and collaborated with interdisciplinary teams across park operations.
Park Ranger
National Park Service
Saint Augustine, Florida
08.2015 - 10.2017
- Served as a front-line National Park Service representative, providing visitor services, orientation, and historical interpretation at a high-traffic historic site.
- Delivered formal and informal interpretive programs, guided tours, demonstrations, and Junior Ranger activities for diverse audiences
- Educated visitors on park history, cultural significance, regulations, and safety to ensure compliance, and positive visitor experiences.
- Assisted with special events, commemorations, and public programs.
- Responded to visitor inquiries, concerns, and conflicts professionally in fast-paced, high-volume environments.
- Conducted administrative and visitor center operations, including information desk management, reporting, correspondence, and opening/closing procedures.
- Supported interpretive products, educational materials, and museum collection research.
- Utilized interpretive techniques, such as storytelling and audience-centered engagement, to create meaningful connections with visitors.
- Presented established interpretive programs to large groups.
Education
Bachelor of Arts - Anthropology/Archaeology
University of Central Florida
Orlando, FL12-2015
Associate of Arts - General Studies
Daytona State College
Daytona Beach, FL05-2013
Skills
- Customer relationship management
- Fundraising coordination
- Donor stewardship
- CRM data management
- Membership processing
- Effective communication
- Historical research
- Volunteer training
- Event planning
- Exhibit interpretation
- Tour guiding
- Audience engagement
- Oral communication
- Interpretive programming
- Visitor engagement
- Public speaking
- Outreach initiatives
- Guided tours
- Visitor relations
- Interpretation skills
Affiliations
Archaeology Field School - The Speaker's House, Trappe, PA (6/2014, 6/2018)
Timeline
Advancement Specialist
Cici & Hyatt Brown Museum of Art, Science & Hist.
09.2025 - Current
Guest Relations Associate
Cici & Hyatt Brown Museum of Art, Science & Hist.
05.2025 - 09.2025
Historical Interpreter
St. Augustine Lighthouse & Maritime Museum
03.2022 - 07.2024
Museum Associate
St. Augustine Lighthouse & Maritime Museum
03.2022 - 05.2023
Park Ranger
National Park Service
05.2019 - 07.2021
Park Ranger
National Park Service
08.2015 - 10.2017
Bachelor of Arts - Anthropology/Archaeology
University of Central Florida
Associate of Arts - General Studies
Daytona State College