Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Casey Hodapp

Windham

Summary

Results-driven Quality Technician with a proven track record at Alacriant, skilled in in-process inspection and quality training. Enhanced customer satisfaction by resolving quality issues promptly, while maintaining meticulous documentation. Strong communicator and team player, adept at using precision measurement tools to ensure compliance with industry standards and reduce defect rates.

Professional with significant experience in animal care, specializing in maintaining cleanliness and well-being of pets. Highly skilled in bathing techniques, coat care, and handling various dog breeds. Strong focus on teamwork and achieving results, adaptable to changing needs. Reliable and efficient, known for excellent communication and customer service skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Quality Technician

Alacriant
02.2025 - Current
  • Sampled materials and products to conduct in-depth measurements and tests.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Managed calibration schedules for all measurement equipment, ensuring accurate readings and minimal downtime due to maintenance or repairs.
  • Collaborated with cross-functional teams to ensure consistent adherence to quality standards throughout the entire production process.
  • Increased customer satisfaction by addressing and resolving quality-related complaints in a timely manner.

Professional Dog Bather

Petsmart
09.2023 - Current
  • Handled difficult or aggressive dogs with patience and skill, ensuring their safety as well as that of staff members during the bathing process.
  • Assisted in training new hires on best practices for dog bathing techniques, contributing to an overall improvement in team performance.
  • Reduced wait times for appointments through effective time management skills and efficient use of resources.
  • Conducted regular equipment maintenance checks to ensure safe and efficient operation of bathing stations, leading to fewer disruptions in daily workflow.
  • Ensured accurate record-keeping for all dogs under care, including any medical or behavioral issues that may impact service delivery.
  • Demonstrated knowledge of various breed-specific grooming requirements, ensuring proper care for each individual dog.
  • Provided exceptional customer service by actively listening to client concerns and addressing their pet''s specific needs during the bathing process.
  • Collaborated with groomers to ensure seamless handoff of dogs after bathing, leading to improved appointment scheduling.
  • Supported front desk staff when needed, taking appointments and answering client inquiries regarding dog bathing procedures and pricing options.
  • Enhanced customer satisfaction by providing thorough dog bathing services tailored to each pet''s unique needs.
  • Maintained a clean and sanitary work environment, adhering to strict hygiene standards for the safety of both pets and staff members.

Part Time Sales Rep

AutoZone
06.2024 - 02.2025
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Quality Technician

Metalsa
05.2015 - 06.2024
  • Managed non-conforming material program, including investigation, disposition, and corrective action plans that reduced instances of repeat issues significantly.
  • Maintained compliance with industry standards by conducting regular audits and updating quality control procedures as needed.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Coordinated efforts between Quality Control teams across multiple locations, fostering collaboration that improved overall consistency across sites'' operations.
  • Ensured traceability of all components through proper labeling, storage, and tracking methods, ultimately reducing misplaced items or mix-ups during production phases.
  • Monitored supplier performance, ensuring that all materials met company specifications and maintained strong relationships with vendors to address any concerns promptly.
  • Inspected manufactured parts by reviewing visually and assessing dimensions.
  • Conducted root cause analysis for recurring defects, enabling targeted corrective actions that reduced future occurrences significantly.
  • Tested and evaluated product precision against specifications to reduce discrepancies.
  • Maintained quality documentation and records for conformance with relevant standards.
  • Reported problems and concerns to management.
  • Drafted technical documents such as deviation reports, testing protocol and trend analyses.
  • Conducted data review and followed standard practices to find solutions.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.
  • Sampled materials and products to conduct in-depth measurements and tests.
  • Performed thorough inspections of incoming materials and outgoing products.

Education

Graduate Certificate - Medical Administrative Assistant/Billing & Coding

The Medical Institute of Kentucky
Elizabethtown, KY
06-2020

Central Hardin High School
Cecilia, KY
05-2011

Skills

  • In-process inspection
  • Testing procedures
  • Quality training
  • Visual inspection
  • Final inspection
  • Dimensional inspection
  • Precision measurement tools
  • Reporting
  • Workplace safety
  • Documentation skills
  • Attention to detail
  • Strong communication skills
  • Appointment scheduling
  • Teamwork

Certification

Medical Administrative Assistant with Medical Billing and Coding

Interests

  • Avid Reader
  • Animal Care
  • Video Gaming
  • I like working with my hands and fixing things
  • Strategy Games
  • Building Models and Table Top Gaming (warhammer, Dungeons and Dragons)
  • Outdoor recreation (fishing, hiking, and shooting)

Timeline

Quality Technician

Alacriant
02.2025 - Current

Part Time Sales Rep

AutoZone
06.2024 - 02.2025

Professional Dog Bather

Petsmart
09.2023 - Current

Quality Technician

Metalsa
05.2015 - 06.2024

Graduate Certificate - Medical Administrative Assistant/Billing & Coding

The Medical Institute of Kentucky

Central Hardin High School

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