Casey Hodges
Euless,TX
Summary
Hardworking and reliable Front of House Manager with strong ability in Leadership, Constructive Communication, and Critical Thinking. Highly organized, proactive and punctual with team-oriented mentality.
Overview
10
10
years of professional experience
Work History
Front of House Manager
Torchys Tacos
Dallas, TX
10.2021 - Current
- Learned how to work behind the bar for the 1st time
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Responsible for ordering supplies necessary for front-of-house operations.
- Tracked sales data and generated reports on sales trends within the restaurant.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Cook/Corporate Trainer
Torchys Tacos
Euless, TX
07.2020 - 10.2021
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Received and stored food and supplies.
- Checked quality of ingredients before use in order to ensure freshness.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Followed established procedures and requirements for safe food handling, storage and service.
- Supervised and trained kitchen staff on proper preparation techniques.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Adhered to food safety standards when storing and preparing foods.
- Checked quality of food products to meet high standards.
Area Training Manager
Freddy's Frozen Custard
Wylie, TX
06.2019 - 05.2020
- Effectively trained General Managers, Assistant Manager, and Supervisors on techniques for managing employees.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
- Mentored team members to succeed and advance within company.
- Oversaw training courses and promotional paths for workers and leaders.
- Led trainings for up to 120 employees on weekly basis.
- Continued roles as AGM/IM
Assistant General Manager
Freddy's Frozen Custard
Wylie, TX
04.2018 - 06.2019
- Helped with the Hiring for the (NRO) New Restaurant Opening
- Onboarded all the new hires
- Continued my responsibilities from our Keller location
- Helped get our Wylie location to be a Cooperate Training Store by getting the highest recorded O.A.R. score at that location
Assistant General Manager/Interim General Manager
Freddy's Frozen Custard
Keller, TX
08.2015 - 04.2018
- Continued all responsibilities as Shift Supervisor
- Motivated and led team members to work together to achieve targets.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
- Placed new inventory orders and oversaw correct restocking procedures.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Monitored cash intake to eliminate discrepancies.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Limited utility, equipment, labor and food expenses by implementing cost-control strategies.
- Enhanced team engagement and performance with daily updates and Quarterly informational meetings.
- Helped with staffing issues(Hiring, Offboarding, and Firing)
- Ran the store as an Interim Manager for 9 months while they hired a General Manager
Shift Supervisor
Freddy's Frozen Custard
Euless, TX
10.2013 - 06.2015
- Resolved customer complaints and reported issues to senior management.
- Identified source of equipment malfunctions by using various troubleshooting methods.
- Trained newly hired employees on equipment and daily tasks.
- Inspected incoming supplies to verify conformance with materials specifications and quality standards.
- Performed store opening and closing procedures, including setting up registers and checking products.
- Assisted store management with meeting standards of service and quality in daily operations.
- Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with guidelines to keep products within tight tolerances.
Education
High School Diploma -
Trinity High School
Euless, TX01-2011
Skills
- Restaurant Operations
- Training and Coaching
- Service Prioritization
- Employee Scheduling
- Assignment Delegation
- Complaint Handling
- Hiring
- Policy Enforcement
- Emergency Procedures
- Quality Standards
- Staff Motivation
- Staff Management
- Guest Relations
Timeline
Front of House Manager
Torchys Tacos
10.2021 - Current
Cook/Corporate Trainer
Torchys Tacos
07.2020 - 10.2021
Area Training Manager
Freddy's Frozen Custard
06.2019 - 05.2020
Assistant General Manager
Freddy's Frozen Custard
04.2018 - 06.2019
Assistant General Manager/Interim General Manager
Freddy's Frozen Custard
08.2015 - 04.2018
Shift Supervisor
Freddy's Frozen Custard
10.2013 - 06.2015
High School Diploma -
Trinity High School
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