Summary
Overview
Work History
Education
Skills
Timeline
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Casey Holmes

Dothan,AL

Summary

Dedicated and adaptable professional with a diverse customer service background, proactive attitude, and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience

Work History

Receptionist

Estrogenica
Dothan, AL
12.2023 - 11.2024
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Entered insurance, demographics and health history into patient database.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Checked patients in and out for appointments and collected co-payments.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Ordered and maintained supply inventory for medical office.

ASSISTANT STORE MANAGER

Dollar General
Rehobeth, USA
06.2022 - 11.2023
  • Assisted with new employee training and conducted performance reviews to track overall progress
  • Provided guidance and support to junior staff members during challenging situations
  • Facilitated month-end closing processes, invoicing and journal entries
  • Administered bookkeeping functions to generate invoices and handle accounts payable and receivable
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
  • Organized weekly team meetings to discuss progress on projects, review new policies, and motivate employees to reach their goals
  • Organized company merchandise and displays to increase brand awareness and product sales
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
  • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
  • Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials

LEAD CUSTOMER SERVICE REPRESENTATIVE

T-mobile
Dothan, USA
09.2021 - 06.2022
  • Provided exceptional customer service to clients in fast-paced call center environment
  • Assisted customers in navigating through various web pages on the company's website during their purchase process
  • Referred unresolved customer grievances to designated departments for further investigation
  • Updated clients' contact information and other pertinent details in customer database
  • Determined charges for services requested and arranged for billing
  • Trained new staff on customer service processes and procedures, resulting in improved efficiency
  • Assisted management in setting expectations for sales, customer service and community involvement
  • Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
  • Maintained accurate records of sales transactions for proper accounting purposes
  • Participated in team meetings and training sessions to stay informed about product updates and changes

CUSTOMER SERVICE REPRESENTATIVE

Sam's Club
Dothan, USA
11.2019 - 07.2021
  • Used sales tactics to sell products to customers and increase store sales
  • Checked merchandise for inventory records and made note of most successful products
  • Answered customer inquiries regarding available products and services
  • Arranged and display merchandise to promote sales
  • Operated cash register accurately and efficiently with proficiency in processing credit cards and gift cards
  • Provided excellent customer service to all customers, ensuring their needs were met in a timely manner
  • Placed special orders, submitted online orders, or contacted other stores to find desired items

MARKETING OPERATOR

Amerisave Mortgage Corporation
Dothan, USA
03.2018 - 11.2019
  • Established relationships with vendors and partners in order to source cost-effective materials for campaigns
  • Provided training sessions on marketing operations software tools for staff members
  • Coordinated efforts between sales and marketing teams in order to optimize lead generation activities
  • Identified and proposed internal and external ideas and initiatives to help promote general awareness of company brand
  • Resolved discrepancies in loan applications and documents
  • Calculated, reviewed and corrected errors on interest, principal, payment, and closing costs using computers and calculators
  • Utilized excellent communication skills when explaining complex financial terms and conditions to customers
  • Sought continuing education opportunities to stay current with industry trends

Education

HIGH SCHOOL DIPLOMA -

Enterprise Community College
Enterprise, AL
01.2008

Skills

  • Empathy and understanding
  • Time management
  • HIPAA compliance
  • Patient scheduling
  • Conflict resolution
  • Organizational skills
  • Phone etiquette
  • Customer service
  • Professionalism
  • Data entry

Timeline

Receptionist

Estrogenica
12.2023 - 11.2024

ASSISTANT STORE MANAGER

Dollar General
06.2022 - 11.2023

LEAD CUSTOMER SERVICE REPRESENTATIVE

T-mobile
09.2021 - 06.2022

CUSTOMER SERVICE REPRESENTATIVE

Sam's Club
11.2019 - 07.2021

MARKETING OPERATOR

Amerisave Mortgage Corporation
03.2018 - 11.2019

HIGH SCHOOL DIPLOMA -

Enterprise Community College

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Casey Holmes