Casey J. Dumas
Charlestown,IN
Summary
An accomplished professional with 24 years of experience in revenue cycle management, including 8 years dedicated to business analyst functions. Demonstrated expertise in analyzing business needs, optimizing workflows, and implementing scalable solutions that improve efficiency. Skilled at collaborating with stakeholders, leveraging data insights, and utilizing tools like Jira, Confluence, Excel, and Kanban to drive business insights and operational efficiency.
Overview
15
15
years of professional experience
Work History
Business Systems Analyst– Product Management
Optum Financial
02.2022 - 02.2025
- Provided expert knowledge and analysis of ANSI X12 Healthcare EDI standards with an emphasis on 835 (ERA) transactions and business to business payments
- Created SOPs to train internal team members and other departments via Confluence
- Supported Agile/Scrum methodologies by managing product backlog, writing user stories, and assist with sprint planning (Jira)
- Developed comprehensive Business Requirement Documents (BRDs) for client projects
- Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement
- Worked with payers to ensure CMS regulatory requirements were met
- Experience with multiple ticketing systems such as ServiceNow and Salesforce
Business Analyst II – Information Systems
Clark Memorial Health
10.2020 - 02.2022
- Worked on Level 2 support tickets that were critical to patient care
- Build and maintain reports using Microsoft Business Objects
- Participated in a monthly on call rotation as part of the Software Support team for Sunrise products
- Schedule and execute end-of-month activities to free up management for other projects
Business Analyst - Clinical Development
Kindred Healthcare
08.2016 - 12.2019
- Lead BA to assist with large vendor accounts which included product rollout,updates and user training
- Assisted with HL7 testing prior to Homecare Homebase rollout company wide
- Experience with multiple EMR systems such as KindredLink/DeVero and Homecare Homebase
Senior Client Support Specialist
ESolutions, Inc.
10.2015 - 07.2016
- Responsible for working with sales to onboard new customers
- Provided resolution for support calls and tickets escalated by Tier 1 Support Team
- Worked with CMS contractors to resolve esMD (Electronic Submission of Medical Documentation) errors
- Helped resolve customer support issues with EDI transactions such as 270/271, 835, 837I and 837P
Revenue Cycle Analyst
ESolutions, Inc.
12.2013 - 10.2015
- Created custom ad hoc reports for customers using SQL WHERE clause statements
- Researched 270/271 eligibility transactions to ensure correct patient data was being populated on client-facing website
- Used FISS (Fiscal Intermediary Shared System) on a regular basis to verify claim data was being reported accurately to customers
Client Support Manager
ESolutions, Inc.
11.2009 - 12.2013
- Performed QA on updates made to client-facing websites
- Worked with CEO and Dev team to prioritize and implement enhancements for new and existing products
- Perform annual reviews for client support staff and report to CEO
- Coordinate and provide advanced training for team members
- Streamlined client support processes by implementing efficient ticketing and communication systems
Education
Business
Indiana University Southeast
New Albany, Indiana01.1999
Business
Indiana University Bloomington
Bloomington, Indiana01.1997
Skills
- Business & Systems Analysis
- Process Improvement & Optimization
- Data Analysis & Reporting
- Requirements Gathering
- Project and Agile Management
- Documentation & Technical Skills
- Problem-solving
- Microsoft Office Suite
- Teamwork
Awards
- Outstanding Performance, 06/30/09, eSolutions, Inc.
- Outstanding Performance, 09/30/08, eSolutions, Inc.
Timeline
Business Systems Analyst– Product Management
Optum Financial
02.2022 - 02.2025
Business Analyst II – Information Systems
Clark Memorial Health
10.2020 - 02.2022
Business Analyst - Clinical Development
Kindred Healthcare
08.2016 - 12.2019
Senior Client Support Specialist
ESolutions, Inc.
10.2015 - 07.2016
Revenue Cycle Analyst
ESolutions, Inc.
12.2013 - 10.2015
Client Support Manager
ESolutions, Inc.
11.2009 - 12.2013
Business
Indiana University Southeast
Business
Indiana University Bloomington
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