Casey Jennett
Bainbridge,GA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Authorized to work in the US for any employer
Overview
13
13
years of professional experience
Work History
Treatment Coordinator
Couch, Callaway, Carter, and Associates Dentistry
Tallahassee, FL
01.2024 - 07.2024
- Prepared financial estimates for proposed treatments in consultation with dentists.
- Provided guidance to patients about their financial responsibility for services rendered.
- Provided education and resources to help patients understand their treatment options.
- Analyzed patient data to identify potential areas of improvement in overall quality of care.
- Performed administrative duties such as filing insurance claims forms or preparing reports.
- Reviewed patient charts before each visit to ensure accuracy of documentation.
- Processed payments from patients for services rendered.
Patient Coordinator
Tiny Teeth of Tally
Tallahassee, FL
08.2023 - 01.2024
- Greeted patients upon arrival at the office with courtesy and professionalism.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Conducted research on dental plan benefits to determine eligibility criteria for services.
- Recorded medical histories of patients prior to appointments.
- Scheduled appointments according to established protocol.
Security Operations Center Operator
Trulieve
Tallahassee, FL
09.2022 - 06.2023
- Made recommendations to improve security procedures and systems.
- Promoted security awareness among employees and clients to alleviate risks and breaches.
- Analyzed security procedure violations and developed plans to prevent recurrence.
- Audited networks and security systems to identify vulnerabilities.
- Worked closely with fellow security personnel to remedy and alleviate technology issues.
- Coordinated security updates to avoid outages and downtime.
- Analyzed system risk to identify and implement appropriate security countermeasures.
- Recorded required data for incident reports and files.
- Supervised property entrances and exits and monitored employee safety.
- Completed investigations of security incidents and wrote reports for permanent record.
- Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
- Attentively monitored closed-circuit television footage to check for visible suspicious activity.
- Compiled evidence for law enforcement officials to use to prosecute criminals.
- Worked closely with IT department to keep computers and networks secure.
- Conducted intense investigations of suspected internal employee theft and embezzlement.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Developed and implemented preventative measures against accidents, thefts and other risks.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
Patient Coordinator
Baytown Dental Center
Panama City, FL
11.2018 - 03.2021
- Answered and managed incoming calls and emails
- Collected payments from patients and arranged payment schedules
- Verified, updated and entered patient information into system
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment
- Arranged documents for insurance claims
- Gathered medical information, dental health history and vitals from patients
- Scheduled cleanings and dental appointments for patients using appointment software
- Educated patients about post-operative and at-home care for optimal outcomes
- Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
Patient Coordinator
Southwest Georgia Dental Associates
Donalsonville, GA
01.2016 - 06.2018
- Managed incoming telephone calls, took messages and directed callers to personnel
- Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues
- Prepared new charts, updated existing charts and managed records transfers between offices
- Updated patient financial information to promote accurate record keeping
- Called patients to schedule appointments, consistently double-checking information and availability
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
- Maintained office supplies inventory by checking stock and ordering new supplies
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
Cashier
Kangaroo Express/ Circle K
01.2015 - 11.2015
- Processed cash and credit payments for gasoline, food and other merchandise
- Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction
- Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits
- Monitored self-service gasoline pumps, helping customers with operation
- Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
Cashier
Zaxby's
03.2014 - 12.2014
- Restocked workstation with supplies and communicated out-of-stock items to management
- Kept customer and food preparation areas clean and well-organized
- Completed opening, closing and shift change tasks by following company guidelines
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Accurately made change for cash transactions
- Verified orders and bagged items for easy transport
- Took orders, prepared foods and processed payments in full-service establishment.
Lead Sales Associate/Key Holder
Dollar General
Bainbridge, GA
01.2012 - 01.2014
- Checked store shelves and restocked products from inventory in back room
- Greeted customers warmly at store entrance and offered assistance with finding needed items
- Scanned and bagged items and operated cash register to check out customers
- Organized sales floor to keep products and displays presentable and in sellable condition
- Maintained awareness of advertised items to accurately recite current pricing and promotions
- Promoted positive culture of teamwork and inclusion, increasing employee morale
- Minimized shortages by adopting proper loss prevention procedures
- Cross-trained on different positions to best support team during peak periods.
Education
Technical Diploma - Medical Administrative Technology
Bainbridge State College
01.2015
G.E.D -
Bainbridge State College
01.2015
Skills
- Attention to Detail
- Organization
- Time Management
- Problem Solving
- Written and Verbal Communication
- Customer Service
- Phone Etiquette
- Microsoft Office
Timeline
Treatment Coordinator
Couch, Callaway, Carter, and Associates Dentistry
01.2024 - 07.2024
Patient Coordinator
Tiny Teeth of Tally
08.2023 - 01.2024
Security Operations Center Operator
Trulieve
09.2022 - 06.2023
Patient Coordinator
Baytown Dental Center
11.2018 - 03.2021
Patient Coordinator
Southwest Georgia Dental Associates
01.2016 - 06.2018
Cashier
Kangaroo Express/ Circle K
01.2015 - 11.2015
Cashier
Zaxby's
03.2014 - 12.2014
Lead Sales Associate/Key Holder
Dollar General
01.2012 - 01.2014
Technical Diploma - Medical Administrative Technology
Bainbridge State College
G.E.D -
Bainbridge State College
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