Amanda Whitworth
Carrollton,GA
Summary
Reliable and organized professional offering an extensive career promoting positive customer experiences. Sharp intellectual boasting expertise in managing information for members and groups.
Overview
17
17
years of professional experience
Work History
Independent Certified Health Coach
Optavia
Baltimore, MD
02.2018 - Current
- Assessed clients' current health status by conducting comprehensive health histories and fitness assessments.
- Maintain records of clients' health progress and compared to health goals.
- Collaborated with other healthcare professionals to provide care for clients.
- Provide comprehensive, empowering and professional Health Coach programs so members remain motivated to attain personal health and fitness goals.
- Conduct initial patient assessment and analysis, prepared patient charts and performed pre-admissions processing.
- Problem solving with clients through open communication to develop and inspire healthier habits.
- Successfully coached 400+ clients in a 4 year period by developing health goals and action plans.
- Maintained detailed records of all interactions with clients in accordance with HIPAA regulations.
- Public speaches on importance of health education and specific disease prevention and treatment strategies.
- Continually improve knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Prepare presentations on health and safety concerns for public. Handling technical issues as they arise both with clients and during presentations.
- Assist with development of improved seminars and training materials.
- Apply contract/policy knowledge to coordinate individual needs.
- Lead planning and achievement of goals and objectives consistent with agency mission and philosophy.
- Develop and improve continuing education programs and new employee training on specific health issues.
- Promote available resources and connected individuals with services.
Licensed Life Insurance Agent
WoodmenLife
Villa Rica, GA
03.2016 - 10.2019
- Increased Customer Service in Region by 32%.
- Conducted market research to identify potential customers and develop marketing plans accordingly.
- Format and finalize monthly, bi-annual and annual reports.
- Service existing 200+members and quote new and existing member policies.
- Create illustrations of various policy information for existing and new members
- Coordinate coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Obtained underwriting approval by completing application for coverage.
- Maintained high standards of customer service by building relationships with clients.
Autism Specialist
Paulding County School District
Rockmart, GA
11.2017 - 06.2018
- Observed 15 students' behavior, also, collected, documented and summarized data to formulate treatment plans.
- Handled students safely and appropriately to minimize risk of physical injury.
- Maintained clean, safe and organized work environment to facilitate therapeutic treatment.
- Exercised confidentiality to protect client diagnosis and treatment in compliance with HIPAA standards and regulations.
- Applied proven strategies to improve students' sensory- and perceptual-motor skills.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
- Promoted memory, cognition and language development with hands-on activities and individualized instruction.
- Developed individualized education plans for students with autism spectrum disorder, based on their strengths and weaknesses.
- Provided direct instruction and support to students with autism in a classroom setting.
Substitute Teacher, K-12
Carroll County School District
Carrollton, GA
01.2016 - 11.2017
- Lead classroom up to 30 students in teacher absence, managing assignments, student needs and recordkeeping.
- Worked with principal's office on disciplinary and safety issues.
- Provided instruction for students in core subject areas.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Provided guidance to struggling learners by offering alternative methods of instruction.
- Maintained accurate records of student attendance, grades and behavior reports.
- Collaborated with other staff members to ensure a positive learning environment for students.
GCCS Division Administrative Assistant
Oasis Consulting Services
Roswell, GA
01.2012 - 01.2014
- Managed over 50 calls per day and increased Division morale by opening communication between Office and Field
- Assisted Division Management Team and Human Resources for Division
- Format and finalize all field reports and completed State Reports
- Create Purchase Orders and Assist with providing quotations for work
- Create and Maintain State and Interoffice Communication Spreadsheets
- Partnered with Landfill GCCS Operations Manager for project reports
- Secured travel arrangements for Division employees
- Completed end of month reports Accounts Payable Accounts Receivable, including collections communication
Administrative Assistant
First Environment, Inc
Kennesaw, GA
01.2007 - 01.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed relational database to store information for reference, reporting and analysis.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Format and Finalize Field Reports for up to 7 states.
- Partnered with office manager for all travel arrangements.
Education
Life, Health, And Accidental Insurance Agent - Insurance
Self Study
State Of Georgia05.2018
Some College (No Degree) - Early Childhood Education and Business Administration
Georgia Highlands College
Cartersville, GASome College (No Degree) - Business Administration and Criminal Justice
Mercer University
Lithia Springs, GASkills
- Organizational Skills
- Detail Oriented
- Human Resources knowledge
- Interpersonal and Customer relation skills
- MS Office Suite
- Decision making and analytical abilities
- Project Assisting and Problem Solving
- Professional Relationships
- Underwriter Collaboration
- Insurance Eligibility
- Customer Accounts Management
- Quality Assurance Requirements
- Thrive in a fast paced environment
Timeline
Independent Certified Health Coach
Optavia
02.2018 - Current
Autism Specialist
Paulding County School District
11.2017 - 06.2018
Licensed Life Insurance Agent
WoodmenLife
03.2016 - 10.2019
Substitute Teacher, K-12
Carroll County School District
01.2016 - 11.2017
GCCS Division Administrative Assistant
Oasis Consulting Services
01.2012 - 01.2014
Administrative Assistant
First Environment, Inc
01.2007 - 01.2012
Life, Health, And Accidental Insurance Agent - Insurance
Self Study
Some College (No Degree) - Early Childhood Education and Business Administration
Georgia Highlands College
Some College (No Degree) - Business Administration and Criminal Justice
Mercer University