Casey Kinney
Spokane,MO
Summary
Experienced professional focused on meeting or exceeding objectives seeking Customer Service Associate position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
26
26
years of professional experience
Work History
Care Provider
State Of Washington
Spokane , WA
2004.04 - 2016.01
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Ran errands for patients, did shopping, and picked up other necessities.
- Organized medication and provided reminders according to schedule.
Customer Service Assistant
Suburban Propain
Placentia , CA
1999.02 - 2004.03
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
- Submitted completed orders quickly to maximize delivery efficiency.
- Described product highlights and benefits to help guide purchasing decisions.
- Offered basic technical support for clients on wide range of company products.
- Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
Cosmetologist
Primarily Hair
La-habra , CA
1997.04 - 2001.05
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
Equine Handler
Self-employeed
Moorpark , CA
1994.01 - 1999.01
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Administered medications to animals in treatment and documented changes in condition.
- Restrained animals safely during exams and procedures.
Education
Bachelor of Arts - Animal Behavior And Ethology
Moorpark College
Moorpark, CA02.2026
Associate of Arts - Cosmetology
Fullerton College
Fullerton, CA06.1997
Skills
- Client Requirements
- Community Integration
- Incapacitation Care
- Attentive to People
- Bedside Care
- Incident Reporting
- Verbal and Written Communication
- Emotional Support
Alcoholic Sponsor For AA
I am a open sponsor for the program of alcoholics anon. I use emotional support skills and people skills to internalize each social situation for the people I sponsor. I have been sober for 12 years, and enjoy helping fellow recovering addicts to achieve their goals in sobriety.
Timeline
Care Provider
State Of Washington
2004.04 - 2016.01
Customer Service Assistant
Suburban Propain
1999.02 - 2004.03
Cosmetologist
Primarily Hair
1997.04 - 2001.05
Equine Handler
Self-employeed
1994.01 - 1999.01
Bachelor of Arts - Animal Behavior And Ethology
Moorpark College
Associate of Arts - Cosmetology
Fullerton College
Similar Profiles
Ann RiversAnn Rivers
STATE SENATOR / MAJORITY, MINORITY WHIP / HEALTHCARE CHAIRWOMAN at State of WashingtonSTATE SENATOR / MAJORITY, MINORITY WHIP / HEALTHCARE CHAIRWOMAN at State of Washington
Mark JohnsonMark Johnson
Tour and Informational Services Coordinator at State Of WashingtonTour and Informational Services Coordinator at State Of Washington
Rodney MittmannRodney Mittmann
Police Lieutenant at Washington State Liquor And Cannabis BoardPolice Lieutenant at Washington State Liquor And Cannabis Board